Community Health Worker

Description:

JOB SUMMARY: The Bilingual Community Health Worker (CHW) supports patient health by providing education, outreach, and resource coordination. This role focuses on engaging high-risk patients, gathering relevant information, and collaborating with medical providers to develop personalized care plans. The CHW connects patients with clinic and community resources, promotes care plan compliance, and contributes to quality improvement efforts, ensuring patient-centered, comprehensive care.

DUTIES AND RESPONSIBILITIES:

Care Coordination and Case Management

• Coordinates care and manages cases for patients, ensuring seamless navigation of health and social service systems.
• Makes referrals and provides follow-up support to connect patients with needed resources and services.
• Facilitates transportation services and addresses barriers that impede access to care.

Patient and Community Education

• Educates patients and communities on navigating health and building health literacy and promoting cross-cultural communication.
• Motivate patients in managing their health conditions and accessing necessary care.
• Conducts client interviews to gather comprehensive data on medical history, socio-economic status, and program eligibility.

Advocacy and Resource Facilitation

• Advocates for the needs and perspectives of individuals and communities, connecting them with appropriate resources and advocating for necessities.
• Builds individual and community capacity through training sessions and collaborative initiatives with fellow CHWs and community partners.
• Implements assessments to identify health needs and develop interventions.

Administrative Duties:

• Protects HIPAA and maintains patient confidentiality.
• Attends and actively participates in staff meetings
• Maintains respectful, courteous, and appropriate communication and interpersonal skills with all staff members, volunteers, and patients
• Supports patient care activities by managing time effectively, utilizing resources appropriately, and exemplifying excellence in attention to detail
• Entering data into our EMR systems and other tracking systems
• Handling calls from patients and community partners regarding patient needs
• Performs all other duties as assigned

Other Duties:

• Promotes and demonstrates Hope values of: Gospel motivation, Prayer, Excellence, Stewardship, Patience, Thankfulness, Humility, Service, Dignity through Relationship and Hospitality and Joy
• The Bilingual Community Health Worker (CHW) ensures compliance with all 19 Health Resources and Services Administration (HRSA) Health Center Program Requirements.
• The Bilingual Community Health Worker (CHW) is also expected to actively participate in and support quality improvement activities and the clinical practice team efforts emphasizing the importance of the individual patient and putting the patient’s needs first.

Requirements:

QUALIFICATIONS:

• High School Diploma or equivalent - required.
• Fluency in English and Spanish - required
• State of NV Community Health Worker Certification - preferred
• Knowledge of Microsoft Office and experience with Excel spreadsheets – required

Education:

• Highschool diploma or equivalent - required

KEY COMPETENCIES FOR SUCCESS:

• Faith to believe that Hope is a ministry of God, exemplifying the love of Christ, and held and directed by the Holy Spirit.
• Ability to operate general office machinery (computers, calculators, copy/fax machine, telephones, etc.)
• Outstanding ability to build interpersonal relationships at all levels.
• Excellent communication skills, both written and verbal.
• Demonstrated passion for community health care.
• Proven ability to maintain integrity in a fast paced and high-demand environment.
• Proven ability to manage performance goals.
• Ability to interact with people from all ethnic backgrounds, ages, and lifestyles; ability to understand and respond appropriately, effectively, and sensitively to special populations.

TYPICAL PHYSICAL DEMANDS:

Occasional standing, walking, lifting, reaching, kneeling, bending, stooping, pushing, pulling, and lifting and/or moving up to 25 pounds. Frequent sitting. Manual dexterity. Ability to communicate by speaking and hearing in person or on the phone. Ability to travel to various locations. Ability and willingness to work outdoors during seasonal weather conditions.

I am aware and knowledgeable of my responsibilities as the Bilingual Community Health Worker (CHW) at Hope Christian Health Center.