Program Manager

Job Description

Job Description

Description : Position Summary :

Reporting to the Director of Homes the Program Manager manages assigned program and ensures compliance with objectives stated in the individual support plans (ISP), including behavioral and medical plans so that the needs of individuals served are met; ensures compliance with federal, state, and local laws and regulations, agency policy and procedures; and ensures that all staff receive the training required and necessary to deliver quality services.

Duties and Responsibilities :

• Foster positive working relationships between the Staff and management, clients, and community parties.
• Coordinate with agency nurse and / or Behavioral Specialist, and other professionals so client needs are being met on a timely basis.
• Attend meetings (staff / 1 : 1s / management) and coordinate, including scheduling staff and house meetings
• Ensure that policies, procedures, and necessary forms are updated and implemented as required by additions or modifications to OARs.
• Support Quality Assurance Department (QA) in meeting all state licensing requirements and are operated at the highest level of care possible by supporting sites and managers with resolving QA reviews and licensing Plans of Improvement.
• Provide administrative review of General Event Reports (GERs) within 3 business days, communicating trends, concerns, and other issues of concern to Quality Assurance, Human Resources and Director of Programs, as needed.
• Ability to work any shift in coverage of subordinate staff and cover on-call / minimum one week / weekend each month.
• May participate in interviewing, selecting, training and adjusting hours of work; planning and directing work of DSPs; appraising and evaluating work performance of DSPs. Reports evaluations and recommendations of employees to Human Resources.
• Point of contact for DSP complaints and grievances. Follows grievance process.
• Ensure OSHA compliance at the program site.
• Training new staff and current staff as needed, staff evaluations, positive team building.
• Daily Operations : includes but not limited to : Household shopping, Maintenance reports, Safety reports, House finances, support staff and clients.
• Daily Audits and Entries in Therap,
• Other duties as requested by upper management.

Qualifications :

Requirements :