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Operations Head
Operations HeadPaul Murphy Associates • New York, NY, US
Operations Head

Operations Head

Paul Murphy Associates • New York, NY, US
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Title : Operations Head

Location : Chicago or New York

Our client is seeking a high impact Operations Head to lead their core Operations team. This leader will have end-to-end oversight of business operations, ensuring operational excellence across the platform.

Key Responsibilities

Operational Leadership

  • Lead, mentor, and manage a high-performing team of operationsprofessionals responsible for daily business operations functions.
  • Develop and enforce Standard Operating Procedures (SOPs), to ensureconsistency, and operational resilience to meet high controlsstandards.
  • Maintain ultimate accountability for the operational stability andcoordinate with stakeholders to resolve operational issues promptly.
  • Oversee the team's technical support function, ensuring promptresolution of customer connectivity issues, trade breaks, and executiondiscrepancies.
  • Act as the Subject Matter Expert (SME) on the FIX Protocol (4.x and 5.x),directing the team in troubleshooting complex order flow issues, APIcertifications, and network analysis.

Cross-Functional Initiatives & Regulatory Compliance

  • Drive continuous improvement initiatives across procedures and platform functionality to enhance efficiency and scalability.
  • Ensure all operations processes strictly adhere to internal control mandates.
  • Implement and monitor operational controls to mitigate risk, includingincident management and escalation protocols.
  • Partner with Product and Engineering teams to design and implementnew products, functionality and processes.

    • People Management

  • Lead, mentor, and manage a high-performing team of OperationsSpecialists responsible for daily business functions. Teach, coach anddevelop staff to build operational excellence and subject-matterexpertise.
  • Set clear goals, evaluate performance, and foster a culture ofaccountability, collaboration and professional development.
  • Ensure adequate staffing, training and coverage to support 24 / 7business operations.

    • Qualifications

    Required

  • 7+ years of experience in an Operations leadership / management rolewithin a futures / options exchange and / or clearinghouse, FCM,broker-dealer, or trading firm.
  • Deep, hands-on understanding of the full lifecycle of derivativeproducts (futures, swaps, options).
  • In-depth, hands-on expertise with the FIX Protocol (4.x and 5.x) and a solid understanding of electronic trading workflows, order books, and market data streams.
  • Demonstrated ability to lead technical teams, implement operational controls, manage multiple priorities, and execute complex projects under pressure.
  • Bachelor's degree in Finance, Computer Science, Information Systems, or a technical equivalent.

    • Preferred

  • Experience with API testing, certification, and low-latency network environments.
  • Proficiency in basic scripting languages (e.g., Python, SQL) for process automation and data analysis.

    • Competencies

  • Excellent verbal and written skills to effectively engage with regulators, executive leadership, technical teams, and market participants.
  • Confidence in making critical operational decisions under tight timelines and high-stress scenarios.
  • Leads with a mindset of continuous improvement and operational excellence.
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