Director, Customer Success

Director of Customer Success

We're a results focused, customer-obsessed company motivated by our passion for empowering digital marketers to achieve success with their campaigns. With intuitive landing page builders and a comprehensive suite of AI-powered features, our platform helps you grow smarter.

In 2024, Unbounce, a leading landing page creation and conversion optimization platform, merged with Insightly, a CRM and marketing automation platform. We're beginning to move toward a unified brand, making it an exciting time to join and help shape our product strategy. In the meantime, you'll get to know two powerful tools that simplify how marketing and sales teams collaborate.

Our team's technical expertise and creativity work together to drive our mission forward every day. We strive to be a workplace of inspired minds by fostering an environment where innovative thinking is encouraged, and where everyone is given the opportunity to grow and contribute to the achievement of their goals. We aim to continue being an innovative and inspiring company that both our customers and employees admireand we invite our future team members to join us!

About the Role

Unbounce is seeking a dynamic and forward-thinking Director of Customer Success to lead our next chapter of customer engagement. As we evolve our CX organization, this role will coach and elevate our CS leaders, define and execute the revenue strategy, and embed an AI-native, digital-first approach to customer success. You will be instrumental in driving retention, expansion, and advocacy at scale, ensuring our most valuable customers achieve meaningful outcomes with our products.

This role reports to the VP of Customer Experience and partners closely with Product, RevOps, and Marketing to shape how we deliver value and accelerate growth.

What You'll Be Doing

Team Leadership & Coaching

• Lead and coach a team of CS leaders and CSMs, elevating leadership capability and ensuring consistent execution of customer playbooks.
• Set clear team objectives tied to GRR, NRR, and churn reduction; track progress against KPIs with transparent reporting.
• Conduct regular 1 : 1s, performance reviews, and professional development planning to build a high-performing, engaged team.
• Hire, onboard, and train new leaders and CSMs as the function scales.

Customer Outcomes & Escalations

Process, Strategy & Digital Transformation

Team Culture & Cross-Functional Partnership

A Little About You

You'll Succeed Here If You

What's In It For You

$133,000 - $148,000

Flexibility and Time Off

Health and Wellness

Growth & Future

And more perks!

Share Our Values

We value individuality! At Unbounce, we want every employee to be excited to bring their full, authentic self to work. When you bring your unique experiences, background, knowledge, perspective, and self-expression while embracing the same from others we learn from each other. We innovate and co-create an environment where team members can do the best work of their careers. We're bolder and more brilliant together.

We're dedicated to ensuring each team member feels a sense of belonging, feels safe, cared for, respected and valued for who they are, and trusts that their unique voice is heard, embraced, and meaningfully contributes to decision-making. We're committed to equitable employee experience, opportunity, pay and support for every employee regardless of gender identity or expression, race, ethnicity, family or marital status, religion, socio-economic status, veteran status, national origin, age, sexual orientation, education, disability, or any other characteristic that makes you unique.

We have no tolerance for sexism, racism, xenophobia, homophobia, transphobia, ableism, ageism, or any other forms of hateful / harmful discrimination and we're taking action against unequal pay in our community through leading the #PayUpforProgress movement.

If you require any accommodations or support during the recruitment process, please email us at careers@unbounce.com.