Office Services Workflow Coordinator

Williams Lea is hiring for a Office Services Workflow Coordinator for our Houston office to work Monday to Friday 8 : 30AM to 5 : 30 pm!

Pay : $23.00 hourly

Benefits :

Medical

Dental

Vision

401k

PTO

Life Insurance

Prescription Drug Plan

Flexible Spending Account

Domestic Partner Benefits

Commuter Benefits

The Office Services Workflow Coordinator is a member of the on-site Williams Lea Tag team delivering exceptional customer service at our client locations. Responsibilities include workflow coordination in one or more of the following areas : mail distribution copy services intake hospitality conference room set-up reception assistance and other general office services duties as needed.

Job Duties

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• Coordinate workflow within the team prioritizing jobs and delegating duties to associates.
• Assist the team in completing large jobs i.e. large numbers of reprographics requests or high volumes of incoming / outgoing mail packages
• Ensure team provides outstanding service to clients while building strong customer relationships.
• Immediately escalate any operational problems or issues to Lead Supervisor or Manager.
• Produce required reports on schedule.
• Provide job intake services as prescribed by manager.
• Read interpret and understand all print request emails and forms.
• Communicate with manager and client on job or deadline issues.
• Direct Quality Assurance process to maintain efficient workflow and assure client satisfaction.
• Monitor workflow to ensure jobs are completed efficiently accurately and within deadlines.
• Assess incoming requests selecting the best equipment and resources for successful completion and load copiers with paper and toner as needed.
• Make sure that team is following standard operating procedures at all times.
• Train new employees on policies and procedures.
• Handle sensitive and / or confidential documents and information.
• Maintain all logs and reporting documentation as required.
• Additional duties as required by client and manager including but not limited to set-up conference rooms including audio / visual equipment furniture configuration fax and messenger services and food / beverages as needed; assist with reception coverage including managing multiple phone lines and visitor check-in.
• Must be able to lift up to 50 lbs. on a regular basis.
• Will assist with month end reports
• Report any facility issues to manager

Job Qualifications

• High school diploma or equivalent experience.
• Minimum of three years office service office services experience preferably in a legal banking or large corporate environment.
• Experience directing workflow.
• Skilled in the use of fax mail phone & and / or digital reprographics equipment.
• Familiar with general fax mail and reprographics procedures
• Ability to handle sensitive and / or confidential documents and information.
• Ability to make independent decisions and use problem-solving skills.
• Capable of demonstrating exemplary work ethics and professionalism at all times.
• Ability to work in a fast-paced team environment.
• Attention to detail with emphasis on accuracy and quality.
• Ability to prioritize work to balance multiple projects and deadlines.
• Ability to cultivate and maintain effective working relationships with clients team members manager and others through excellent verbal and written communication skills.
• Exceptional customer service skills.
• Intermediate computer skills required.
• Must have good organizational skills.
• Professional telephone demeanor.

It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race color creed religion national origin alienage or citizenship status age sex sexual orientation gender identity of expression marital or domestic / civil partnership status disability veteran status genetic information or any other basis protected by law. Williams Lea is a drug-free workplace and performs pre-employment substance abuse t

Required Experience :

IC

Key Skills

Office Manager Experience,Microsoft Office,Customer Service,Computer Skills,Microsoft Outlook,Microsoft Word,QuickBooks,Medical office experience,Office Experience,Front Desk,Microsoft Excel,Administrative Experience

Employment Type : Full-Time

Experience : years

Vacancy : 1