Scheduling Coordinator (Care Center Social Work)

Overview

The Scheduling Coordinator I will schedule new and follow-up patient appointments. The incumbent will perform a wide variety of administrative and front end clinical operations activities which include but are not limited to greeting and checking in / out patients and families; collecting patient and treatment information; estimating deposit requirements; providing cost estimates; determining patient liability; establishing payment arrangements; and will coordinate payment arrangement information for outpatient and day programs with non-par payer sources. This staff member may assist the programs crisis management team and will interact with patients families clinicians and administrative staff in a courteous and professional manner.

Responsibilities

• Accurately schedule new and follow-up patient appointments and ensure that appointments are confirmed prior to date of service.
• Promptly answer phones appropriately direct calls take and deliver accurate messages return calls answer questions; and provide accurate and timely follow-up as needed.
• Regularly monitor new and follow-up treatment appointments; cancellations and no shows.
• Work with assigned providers families and other staff to reschedule appointments based on patients needs and according to established department policies and procedures. Regularly monitor provider schedules and accurately modify patient appointments as necessary.
• Maintain regular contact with patients clinics and departments regarding pending insurance clearances coverage issues and / or follow-up activity.
• Respond to patient families providers and other staff in a timely manner based on the established department policies and procedures.
• Reassign / reschedule patient appointments based on clinician leave requests (planned and unexpected). Collaboratively work with supervisor to resolve concern(s).
• Work with the Patient Access department to retrieve and assess insurance authorizations.
• Collect track and process quality improvement and patient tracking data as needed.
• Serve as a code green team member and respond to clients in behavioral crises as part of the programs crisis management procedures.
• Assists with the training of Scheduling Coordinator Is and Patient Service Specialists.

Qualifications

EDUCATION :

EXPERIENCE :

Required Experience :

IC

Key Skills

Senior Care,Hoyer Lift,Medical office experience,Dementia Care,Home Care,Nursing,Alzheimers Care,Administrative Experience,Meal Preparation,Medication Administration,Memory Care,Tube Feeding

Employment Type : Unclear

Experience : years

Vacancy : 1