Credit Learning and Growth Officer

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The Position Job TitleCredit Learning and Growth Officer Job Description

First United Bank is a progressive and innovative community banking organization. By virtue of its growth from a single unit bank into a multi-community banking enterprise, First United is categorized as a "Super Community Bank." As one of the largest banking organizations in the Southwest, First United focuses on retail and community banking, targeting consumers and small-to-mid-sized businesses within its market areas.

First United provides a comprehensive range of financial services including retail, commercial, trust, brokerage, mortgage and insurance products. First United is the premier provider of financial products and services in every market we serve. We deliver services through an expansive network of community bank locations throughout Oklahoma and Texas.

SUMMARY

The Credit Learning and Growth Officer will collaborate with stakeholders to enhance communication, training, and development for Credit Analyst and Lending functions. In addition, they will be responsible for enhancing ongoing training for those groups, including administrating gaps assessments, and co-developing in-house training curriculum.

This role will lead and oversee the ElevateU Early Career Program, designed to attract, develop, and retain high-potential early-career talent. This program fosters leadership development, delivers measurable benefits to participants and the organization, and builds a sustainable talent pipeline that supports our long-term commitment to the communities we serve.

MAJOR DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS)

• Support Change management and communication regarding Credit Policy, Procedure, and Guidelines.
• Facilitate regularly scheduled meetings with Credit Analysts Virtually.
• Draft instruction materials, onboarding plans, and other relevant documentation focused on Credit and Lending.
• The administrator needs assessments to identify skills deficits or gaps to inform training enhancements for Credit and Lending functions.
• Address any identified deficiencies with tailored in-house training.
• Co-develop and create in-house training and curriculum focused on Credit and Lending.
• Provide strategic direction and operational oversight for the ElevateU Early Career Program, ensuring alignment with organizational learning and talent development goals.
• Design and implement a development framework that cultivates leadership capabilities, business acumen, and career readiness among program participants.
• Establish success metrics and regularly evaluate program outcomes to demonstrate organizational impact and participant growth.
• Partner with internal stakeholders to ensure meaningful rotations, mentoring relationships, and project-based learning experiences.
• Promote the long-term sustainability and visibility of the program, positioning it as a cornerstone of the organization's talent strategy and leadership pipeline.

Additional Duties and Responsibilities

• Adherence to all First United Policies and Procedures
• Complete all required compliance exams on an annual basis
• Perform other duties as assigned

EMPLOYEE SPECIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Education and Work Experience

• Bachelor's degree in a related field of study is preferred.
• 5+ years of experience working as a Credit Analyst or similar role.
• Prior experience building training materials is a plus.

Knowledge and Skills Requirements

• Expert level knowledge of credit policies, practices, and regulations.
• Excellent verbal and written communication skills.
• Ability to establish priorities, work independently, and proceed with objectives without day-to-day supervision.
• Highly capable disposition with the ability to engage an audience.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned by supervisor to meet the ongoing needs of the organization.

All Locations:Plano-Parkwood

If any applicant is unable to complete an application or respond to a job opening because of a disability, please email us at HR@firstunitedbank.com for assistance.

First United is an Equal Opportunity Employer. To the extent required by Federal or State law, First United does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, or any other characteristic protected by law.