Description
ActioNet has an opportunity for a Customer Service Delivery Managerrequiring a Public Trust clearance in the Washington, ., metro area.Hybrid work is available.
Supports: Customer Service Desk, Problem Management, Knowledge Management, AV/VTCSalary Range $120-175KRole Description:The Customer Service Delivery Manager ensures exceptional end-user support across all agency locations. This role oversees the Service Desk, AV/VTC operations, and knowledge management functions, ensuring alignment with the agency’s customer service vision. The manager leads a team that delivers 24/7 Tier 1–3 support, promotes automation, and fosters a culture of proactive service and continuous improvement.Duties and Responsibilities:ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security and IT Managed Services. With 25+ years of stellar past performance, ActioNet is the premier Trusted Innogrator!
Core Capabilities:
What's in It For You?
As an ActioNeter, you get to be part of an exceptional team and a corporate culture that nurtures mutual success for our customers, employees, and communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy, and a desire to develop your skills, experience, and career.
Customer Service Delivery Manager • Washington, DC
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