Customer Success Manager

Customer Success Manager

Osano is hiring a Customer Success Manager who thrives at the intersection of customer relationships and commercial growth. In this hybrid role, you'll be responsible for not only ensuring our customers succeed with Osano's privacy platform, but also for driving retention and expansion within your portfolio. You'll act as both trusted advisor and strategic account owner, helping customers realize ongoing value, while leading the commercial conversations that fuel their long-term partnership with Osano.

We're looking for someone who blends relationship management with account growth expertise. You'll own a book of business, build outcome-based success plans, lead QBRs, and manage renewals and expansions from start to finish. This is a high-impact role at a mission-driven, venture-backed Series B startup working at the forefront of data privacy, trust, and innovation.

At Osano, we value candidates from all walks of life and are focused on building a diverse team. If you don't exactly meet all the listed requirements, don't let that keep you from applying. We're looking for people who are eager to learn and grow with us. If you're interested in being part of our inclusive, mission-driven, venture-backed tech startup, say hi!

The Role

• Own a portfolio of customer accounts , building long-term, trusted relationships that deliver satisfaction, retention, and measurable revenue growth.
• Drive renewals and expansions , owning commercial responsibility for your book of business, leading renewal negotiations and uncovering expansion opportunities across use cases, personas, and business units.
• Develop strategic account plans through stakeholder mapping, aligning on outcomes, and leading regular business reviews that both demonstrate ROI and identify new opportunities for adoption and upsell.
• Guide the post-implementation journey , partnering with Implementation Managers for seamless handoffs and proactively driving product adoption, feature activation, and value realization.
• Monitor account health by leveraging product data, engagement signals, and customer feedback to flag risks early, mitigate churn, and strengthen customer commitment.
• Operate cross-functionally , by partnering with Sales, Product, Support, and Engineering to advocate for your customers and shape both the product and the customer experience.
• Be a commercial and strategic point of contact , known for sharp account insights, confident commercial conversations, and the ability to create moments that build executive trust and customer loyalty.
• Document insights and patterns , contributing to the CSM playbook by sharing what drives renewals, expansions, and customer success at scale.

About You

Why Us

Benefits

Compensation

Depending on your skill and experience, you can expect your annual compensation to be somewhere between $125,000 and $140,000, plus stock options upon joining the company.

A Bit More About Osano

At Osano, an Austin-based, venture-backed startup, we believe data privacy is a fundamental human right, and the companies that embrace privacy will become the next wave of trusted brands. Osano is a B-Corp and a Public Benefit Corp, which means thatalthough we are a for-profit companywe are mission-oriented and wake up every day with the goal of doing well by doing good.

Osano is a leading data privacy platform that simplifies privacy compliance by helping organizations build, manage, and scale their privacy program to increase trust, stay compliant, and do the right thing. Founded in Austin, Texas, we solve for consent management, data subject rights, assessments, and vendor risk all in one place!

Osano is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender expression, gender identity, sexual orientation, national origin, disability status, protected veteran status, neurodiversity, parental status, or any other characteristic protected by law. We value what makes us different and want to see how you can make our team better!