Client Success Manager (Remote in US)

To help continue our rapid growth and solve our clients toughest problems we need a  Client Success Manager  to join the Client Success Manager will be responsible for overseeing a subset of SMB and mid-market clients as the primary relationship manager and advocate by providing strategic and tactical guidance while adhering to defined client engagement standards. This position will provide guidance and oversight of technology systems ensuring the IT systems are managed controlled and optimized with clients specific needs.

This individual will act as the Resultant expert ensuring client technology roadmaps are built and followed that the work their team performs adheres to Resultant mission and values and to support Resultants holistic approach to client service. You will help to manage and deliver assigned operational and project commitments to clients utilizing the entire client team as necessary and as assigned by the VP of Client Success. Primarily you will serve as the sole point of contact for your respective clients ensuring quality delivery as both a trusted advisor and point of escalation when their most important initiatives call for it.

Primary Responsibilities :

• Understand the clients business intimately their organizational structure KPIs / OKRs strategies technical capital and human capital financial considerations etc.
• Understand the clients technological landscape including relevant software hardware technical debt risk aversion velocity and proclivity towards change etc.
• Develop technology roadmaps for organizations in the SMB mid-market and private sectors
• Participate meaningfully in our teams solution process through clear and confident discussion of Resultants solution offerings across Data Tech and Digital Transformation
• Provide quality assurance and ensure operational excellence on all active projects both formally and informally
• Be a confidential support to clients on any challenging realities they face around people processes or technology with the intent of helping them overcome these challenges through creative techniques
• Participate in sales calls write proposals and close opportunities for new work and expansion of existing clients
• Act independently and lead relationships based on program requirements
• Provide amazing support to our clients greatly exceeding their experience of what anyone else has ever done for them
• Track client opportunities and maintain opportunities within our CRM
• Coordinate or act as a point of escalation for the client service team
• Work collaboratively with teams of smart thoughtful people to best meet the needs of our clients

This is a remote role with expected travel to client sites approximately 10-15% of the time. The position also includes periodic off-hours availability for client support.

Qualifications :

Some of the skills we are expecting are :

While this position is not primarily technical it is expected that a candidate will have familiarity with the following technologies :

Additional Information :

What you should know about Resultant :

What our team members say about us

All qualified applicants will receive consideration for employment without regard to age color sex disability national origin race religion or veteran status.

Equal Opportunity Employer

Remote Work : Yes

Employment Type : Full-time

Key Skills

Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients

Experience : years

Vacancy : 1