Customer Success Manager

A company is looking for a Sr. Manager, Customer Success.

Key Responsibilities

Develop and implement a Partner-focused Customer Success Strategy to enhance product adoption and customer renewal

Build and maintain relationships with partners to ensure effective delivery of Customer Success offerings

Track execution and report on activities, risks, and outcomes while collaborating cross-functionally with sales teams

Required Qualifications

7-10+ years of experience in Customer Success, Channel Management, or Account Management, preferably in a SaaS environment

Technical knowledge of Cybersecurity products; familiarity with Proofpoint products is advantageous

Experience in a partner-led or reseller-driven go-to-market model

Strong analytical skills for interpreting product usage data and customer health signals

Ability to build trust with partners and executive-level customer stakeholders