Learning Lead II

Learning Lead II

Are you passionate about driving positive change and empowering others to reach their full potential? Join our Consumer Bank Learning team as a Learning Lead II and help shape the future of professional development for over 40,000 employees across Retail Branches, Community and Business Development, JP Morgan Private Client, and Virtual Banking.

As a Learning Lead II within our team, you'll design and deliver innovative, digital-first learning solutions that cover a broad spectrum of topicsfrom products and systems to relationship development and professional skills. You'll collaborate with subject matter experts and stakeholders to create engaging content that leverages the latest in AI-driven technologies and multimedia, ensuring our workforce is equipped for success in a fast-paced, ever-evolving environment. If you're ready to make a meaningful impact and help our organization thrive, we want to hear from you!

Job Responsibilities

• Develop engaging, effective, digital-first learning solutions for a diverse workforce
• Partner with subject matter experts and stakeholders to design and deploy innovative, multi-media training programs that drive business results
• Leverage microlearning, AI-driven solutions, and emerging technologies such as Gen AI simulations to boost learning adoption and engagement
• Measure and report on the impact of training programs to demonstrate business value
• Monitor learner feedback and collaborate with stakeholders to continuously innovate and improve training offerings
• Apply emerging AI technologies seamlessly within the flow of work
• Work closely with cross-functional teams to implement learning solutions
• Ensure all learning activities are well-designed and meet development and accessibility standards

Required Qualifications, Capabilities, and Skills

• College degree or certification in a relevant field, or prior experience in learning development or branch banking
• Up-to-date knowledge of AI advancements in learning and educational technology trends
• Demonstrated experience designing and implementing training solutions that elevate skills
• Ability to effectively apply AI technologies in the flow of work
• Proven track record of collaborating with cross-functional teams to implement solutions
• Strong project management skills with success managing multiple projects in a fast-paced, deadline-driven environment
• Excellent analytical, problem-solving, and time management skills
• Proactive self-starter, able to work independently and as part of a team - organized, detail-oriented, self-motivated, and delivery-focused
• Strong relationship management skills; able to interact with employees at all levels
• Excellent written and verbal communication skills; comfortable presenting to large and small groups

Preferred Qualifications, Capabilities, and Skills

• 3+ years' experience in the financial services industry, focusing on training, learning and development, human resources, and/or program management
• Proficiency in learning management systems, Zoom, SurveyMonkey, LLM Suite, and Mentimeter
• Knowledge of Consumer Banking preferred