Technical Support Engineer - Kafka Connect

Location :

Remote, United States

Employment Type : FullTime

Location Type : Remote

Department

Customer Solutions

Compensation :

$110.6K - $130K - Offers Equity

At Confluent, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including work history, education, professional experience, and location. The actual pay may vary depending on your skills, qualifications, experience, and work location. In addition, Confluent offers a wide range of employee benefits. To learn more about our benefits click here () .

Overview

We're not just building better tech. We're rewriting how data moves and what the world can do with it. With Confluent, data doesn't sit still. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them.

It takes a certain kind of person to join this team. Those who ask hard questions, give honest feedback, and show up for each other. No egos, no solo acts. Just smart, curious humans pushing toward something bigger, together.

One Confluent. One Team. One Data Streaming Platform.

About the Role :

We're looking for self-motivated team members who crave a challenge and feel energized to roll up their sleeves and help realize Confluent's enormous potential. Chart your own path and take healthy risks as we solve big problems together. We value having diverse teams and want you to grow as we grow - whether you're just starting out in your career or managing a large team, you'll be amazed at the magnitude of your impact.

What You Will Do :

Working with customers to resolve a wide range of issues with their Confluent deployments

Contributing to process development - we're a small team, so we're looking for people who want to help us lay the foundation for growing efficiently and with a best-in-class culture

Communicating with our Engineering team to provide real-time product feedback from the field

Improving product documentation and authoring knowledge base articles

Creating and reviewing product demos and internal tooling

Working closely with the team behind Apache Kafka!

What You Will Bring :

Excitement in learning about streaming data and becoming a domain expert in the Confluent Data Stream Platform

Regularly provide technical support within your current role

Strong debugging skills for troubleshooting and resolving issues related to external or integrated software systems provided by third parties

Proficiency in Java or Scala

Experience in diagnosing, reproducing and resolving customer issues

Experience with Java, Databases, Cloud Object stores, Messaging systems, Cloud Functions is a plus

Experience with client server technologies or distributed systems

Desire to make customers successful through direct interaction.

Two out of these three :

Experience troubleshooting applications running on Linux (resource contention, network bottlenecks, etc.)

Operational knowledge of Java applications (stack, jmap, etc.)

Experience with at least one mainstream distributed system (e.g. Kafka, Kafka Connect, Spark etc)

Ready to build what's next? Let's get in motion.

Come As You Are

Belonging isn't a perk here. It's the baseline. We work across time zones and backgrounds, knowing the best ideas come from different perspectives. And we make space for everyone to lead, grow, and challenge what's possible.

We're proud to be an equal opportunity workplace. Employment decisions are based on job-related criteria, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by law.