CCCE Team Manager

Job Description

Job Description

Responsibilities

Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Radiology Forward . With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a Contact Center Team Manager you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.

You Will :

• Lead teams of employees including hosting team huddles, individual agent check-ins, hiring, coaching, counseling and termination.
• Responsible for Manager of Duty shifts ensuring contact center exceeds performance goals including calls handled, calls abandoned, TTA, specialty team performance.
• Manage daily operation of phone system, update daily stats, and runs ad-hoc reporting as needed.
• Troubleshoots and escalates all phone and systems issues in a timely manner.
• Provides feedback in a timely manner regarding team operation including success metrics tied to initiatives, performance management, goal setting, monitoring of performance that will provide successful results.

If You Are :

To Ensure Success in This Role, You Must Have :

We Offer :