Talent.com
Customer Support Specialist
Customer Support SpecialistBS&A • Lansing, MI, US
Customer Support Specialist

Customer Support Specialist

BS&A • Lansing, MI, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
  • [filters_job_card.quick_apply]
[job_card.job_description]

Customer Support Specialist Company Overview :

  • BS&A Software, a leading software organization with proven technology, is dedicated to providing cutting-edge solutions to local governments and utility districts throughout the country.
  • Our cloud-based ERP software is a cornerstone in enhancing efficiency and effectiveness in these sectors.

We are currently seeking a dynamic and highly motivated Enterprise Software Support Specialist to join our team and contribute to our high level of customer service.  Position Overview :

  • As an Enterprise Customer Support Specialist, you will specialize in providing professional, courteous, and efficient product support for BS&A Software’s . applications.
  • You will have extensive customer contact, so exceptional communication skills are necessary to establish and maintain relationships with customers.
  • Working in a structured, fast-paced environment, you will need to troubleshoot multiple issues and rapidly adapt to challenges.
  • You will be responsible for assessing customer needs, troubleshooting issues related to customer data, recommending corrective actions, and driving issues to resolution.
  • You will be expected to work well with and support other company staff members to reinforce the company’s growth plan.
  • This position requires an extremely self-motivated, outgoing individual with the ability to problem-solve and provide instruction over the phone and in person.
  • As an Enterprise Customer Support Specialist, you will provide telephone and email support and at times, in-person support to our municipal customers.  Likewise, versatility is valued, as the company’s agile structure rewards and transitions team members who can “play multiple positions” or fill alternate roles as the need arises.

    • Key Responsibilities :

  • Successfully completing the 6-month to 9-month onboarding process, as determined by your manager.
  • Establishing and maintaining positive, professional relationships with BS&A customers and fellow employees Asking a progressive series of questions to determine the customer’s needs and providing a quality solution.
  • Efficiently relaying technical / procedural concepts, tailored to the customer’s level of expertise Communicating accurate and complete information through a variety of methods such as email, case notes, phone calls, and person-to-person interactions Maintaining composure in an unfamiliar situation without causing the customer to lose confidence in your abilities.
  • Participating in an open and harmonious team environment, sharing ideas and knowledge, and working toward goals to ensure effective and efficient customer service.
  • Continuing to learn the team’s suite of applications.
  • Converting and balancing data (if applicable) Working with the Quality Assurance team to troubleshoot issues.
  • Testing developer changes to ensure accuracy.

    • Taking on individual projects Qualifications :

  • Proven experience in technical support or similar customer-focused role.
  • Familiarity with enterprise software solutions is preferred.
  • Exceptional communication skills, both verbal and written, to establish and maintain positive relations with customers.
  • Strong understanding of procedural concepts and the ability to efficiently relay them to customers.
  • Ability to maintain composure and confidence in unfamiliar situations.
  • Ability to manage stress and anxiety levels in complex and fast paced environments Versatility in handling multiple responsibilities and adapting to challenges in a fast-paced environment.
  • Ability to work well with other company staff members to support the company’s growth plan.
  • At BS&A, we love our team members and offer a highly competitive compensation and benefit package.

    • Our benefit package includes :

  • Competitive pay
  • Health Insurance – BCBS of Michigan – Employer-paid premium
  • Health Savings Plan – Employer contributes 75%
  • Dental Insurance – Employer-paid premium
  • Vision Insurance – Employer-paid premium
  • Retirement – 401(k) – Employer-paid
  • Retirement – 401(k) – Discretionary Employer match of 50% of team member contribution
  • Paid Parental Leave
  • Disability Insurance – Employer-paid premium
  • Life Insurance – Employer-paid premium
  • Generous PTO and Holiday Time
  • Company-sponsored events BS&A uses E-Verify as part of the I-9 process to verify the work eligibility of all new hires.
  • BS&A provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.
  • The BS&A complies with applicable state and local laws governing non-discrimination in employment in every location in which BS&A has facilities.
  • Powered by JazzHR
    • [job_alerts.create_a_job]

    Customer Support Specialist • Lansing, MI, US

    [internal_linking.related_jobs]
    Operational Support Specialist

    Operational Support Specialist

    BrightSpring Health Services • Lansing, MI, United States
    [job_card.full_time]
    Operational Support Specialist.US-MI-LANSING | US-IL-KANKAKEE | US-IL-CENTRALIA.Join a team of passionate and caring people who make a difference in people's lives. The Operational Support Specialis...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Respiratory Therapist, Adult Service Line, Greenville, S.C. - Concord

    Respiratory Therapist, Adult Service Line, Greenville, S.C. - Concord

    Prisma Health • Concord, MI, United States
    [job_card.full_time]
    This position performs duties necessary to treat patients in accordance with the physician's order and departmental policy. Works independently in all acute and critical care settings.Consults with ...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Work from Home / Online Opportunity - Part-time with Flexible Scheduling & No Experience Necessary!

    Work from Home / Online Opportunity - Part-time with Flexible Scheduling & No Experience Necessary!

    HomeJobFinder • DeWitt, MI
    [filters.remote]
    [job_card.part_time]
    Remote Opportunity : Link Posting Marketing Rep (No Experience Needed!) Are you self-driven, reliable, and ready to earn from anywhere? We’re looking for motivated individuals to jo...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Clin Apps Spec

    Clin Apps Spec

    Canon USA & Affiliates • Lansing, MI, United States
    [job_card.full_time]
    This position is the project manager for the final implementation for clinical applications training of a CMSU modality with the customers. After the sales and installation is complete, the Clinical...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Flexible Remote Work – Get Paid to Share Your Opinions on Top Brands

    Flexible Remote Work – Get Paid to Share Your Opinions on Top Brands

    OCPA • St. Johns, Michigan, us
    [filters.remote]
    [job_card.part_time] +1
    Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of bet...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Juvenile Youth Specialist

    Juvenile Youth Specialist

    Highfields Inc • Onondaga, MI, US
    [job_card.full_time]
    The Juvenile Youth Counselor supports the daily care and treatment of juvenile adolescent males (ages 11-17) through assessment, goal setting, lesson planning, and planned and unplanned interventio...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Mental Health Therapist

    Mental Health Therapist

    Michigan Psychological Care • Saint Johns, MI, US
    [job_card.full_time] +1
    Michigan Psychological Care is an expanding psychological practice that has been dedicated to providing quality mental health services for over 10 years. We offer treatment for a wide range of issue...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Spanish Speaking Center-Based Behavior Technician

    Spanish Speaking Center-Based Behavior Technician

    Centria Autism • Lansing, MI, US
    [job_card.full_time]
    We are looking for enthusiastic individuals to join our team as Behavior Technicians.As a Behavior Technician, you will have the opportunity to make a real difference in the lives of children with ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Work From Home

    Work From Home

    Remote Jobs • Saint Johns, MI
    [filters.remote]
    [job_card.full_time]
    Remote Jobs are now available in your area.This position is a work from home position.You will not need to come into the office. Benefits : Health Insurance, 401K, Vacation& PTO.Apply now! Work f...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Home Health Physical Therapist $10,000 Bonus

    Home Health Physical Therapist $10,000 Bonus

    Kaplan • St Johns, MI, United States
    [job_card.full_time]
    Home Health Physical Therapist $10,000 Bonus.At Residential Home Health and Hospice ('Residential'), we're looking to add to our extraordinary care team. Grounded by our belief that outstanding care...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Support Tech

    Support Tech

    Clean Team • Lansing, MI, US
    [job_card.full_time]
    At Clean Team we take great pride in our work and strive to meet and exceed our clients' expectations.To get there, it takes outstanding, driven and organized leaders to manager our accounts and co...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Delivery Driver - Receive 100% of Customer Tips

    Delivery Driver - Receive 100% of Customer Tips

    DoorDash • St. Johns, MI, United States
    [job_card.full_time] +1
    DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Side Hustle Coordinator (Part-Time Remote)

    Side Hustle Coordinator (Part-Time Remote)

    Finance Buzz • Saint Johns, Michigan, US
    [filters.remote]
    [job_card.full_time] +2
    We are looking for someone to take part in a program designed for people who already hold a full-time position but want extra income. You’ll explore proven side-hustle models, try them out, and find...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Home Health Physical Therapist - $80K-120K per year

    Home Health Physical Therapist - $80K-120K per year

    Graham Healthcare Group • St Johns, MI, United States
    [job_card.full_time]
    Graham Healthcare Group is seeking a Home Health Physical Therapist for a job in St Johns, Michigan.Job Description & Requirements. At Residential Home Health and Hospice (‘Residential’), we’re look...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Remote Writing Specialist

    Remote Writing Specialist

    Outlier • Lansing, MI, United States
    [filters.remote]
    [job_card.full_time]
    Earn up to $16 USD / hourly and work remotely and flexibly.Outlier, a platform owned and operated by Scale AI, is looking for. If you're passionate about improving models and excited by the future of ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    IT Desktop Support Technician

    IT Desktop Support Technician

    TEKsystems • Lansing, MI, United States
    [job_card.permanent]
    Are you interested in gaining an opportunity with an organization that could prosper your IT career from a small amount of experience to wherever your IT career goals align? This opportunity would ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Home Health Physical Therapy Assistant - $26-35 per hour

    Home Health Physical Therapy Assistant - $26-35 per hour

    Elara Caring • St Johns, MI, United States
    [job_card.full_time]
    Elara Caring is seeking a Home Health Physical Therapy Assistant for a job in St Johns, Michigan.Job Description & Requirements. At Elara Caring, we have a unique opportunity to play a huge role in ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Online Survey Taker. Earn up to $25 per survey. - Remote (Eureka)

    Online Survey Taker. Earn up to $25 per survey. - Remote (Eureka)

    Earn Haus • Eureka, MI, US
    [filters.remote]
    [job_card.full_time] +1
    We are urgently looking for people interested in taking online surveys for Fortune 500 brands.If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn up...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]