Customer Strategy Operations ManagerVirtualVocations • Kissimmee, Florida, United States
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Customer Strategy Operations Manager
VirtualVocations • Kissimmee, Florida, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Customer Strategy & Operations Manager to enhance post-sale customer lifecycle processes.
Key Responsibilities
Own and refine operating rhythms for the Customer Organization, including customer escalations and renewal planning
Co-own the customer health model and build frameworks to improve adoption and retention
Serve as a strategic advisor to senior leadership, providing data-driven insights and recommendations
Required Qualifications
7-10+ years in Enterprise Customer Success, Strategy & Operations, or Product / GTM Operations
Experience supporting or working directly with C-level executives is strongly preferred
Demonstrated experience leading complex cross-functional programs
Customer-centric mindset with a track record of driving portfolio-level outcomes
Strong analytical abilities with the capacity to interpret data and develop insights
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Operation Manager • Kissimmee, Florida, United States
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