Partner Services Analyst

A company is looking for a Partner Services Analyst II.

Key Responsibilities

Assist in reviewing complex participant inquiries and suggest process improvements

Create and maintain metrics and dashboards for visibility and process improvement identification

Resolve cases related to eligibility, contributions, claims, overpayments, and general account maintenance

Required Qualifications

High School Diploma or equivalent required; college work preferred

4-6 years of experience in customer service, account management, operations, or project management

Proficient in Microsoft Excel, specifically vlookup and pivot tables

Experience with Salesforce and client-facing roles preferred

Strong analytical and critical thinking skills are required