National Director of HelpLine Services

A company is looking for a National Director of HelpLine Services.

Key Responsibilities

Lead and manage a team of HelpLine professionals, overseeing operations, resource development, and technology

Develop and implement annual planning and budgeting for HelpLine services, ensuring efficiency and quality standards

Collect and report HelpLine data to inform decision-making and support the development of referral resources

Required Qualifications

Bachelor's Degree required; Master's degree preferred

11 - 15 years of experience in the mental health or non-profit field, preferably in a call center or helpline environment

Strong management and organizational skills

Knowledge of call center management technologies and the mental health services landscape

Must pass a background check