Implementation Engineer (Hayward)

A fast-growing AI startup is looking for its first Founding Implementation Engineer to own the full post-sale lifecycle for major enterprise customers in a complex, global industry. This is a hands-on, high-impact role where youll take new deals from contract signature to full operational adoption.

The Role

Youll lead kickoffs, design and execute implementation plans, ingest customer workflows into the platform, and configure automations so the product integrates seamlessly into daily operations. Youll be the central point of contact across customers, product, and engineeringensuring the platform is not only deployed, but deeply adopted.

Youll monitor engagement, run working sessions, identify friction, and collaborate closely with technical teams to resolve issues and improve functionality. Once customers are stabilized, youll drive renewals and expansions by uncovering new use cases, scoping additional workflows, and partnering with sales on commercial discussions.

Why Its Important

This is a foundational role that will shape how the company delivers value. Youll build the early customer success playbook, establish scalable onboarding frameworks, define ROI reporting standards, and create tight feedback loops into product development. Over time, this position is expected to evolve into leading the customer success organization.

What You Bring

• 48 years in customer-facing roles (CSM, solutions, implementation, product)
• Experience in a fast-paced startup (Series B / C ideal)
• Strong execution, communication, and project management skills
• Comfort working with technical teams and complex workflows
• A bias toward ownership and operational detail

Details

About the Company

The company builds AI systems that automate highly manual, operationally intensive workflows in a global, data-heavy industry. They focus on extracting value from unstructured information, improving accuracy, and creating intelligent workflow automation. The team is small, fast-moving, and values clarity, accountability, and craftsmanship.