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Information Technology Support Specialist
Information Technology Support SpecialistMotion Recruitment • Phoenix, AZ, United States
Information Technology Support Specialist

Information Technology Support Specialist

Motion Recruitment • Phoenix, AZ, United States
[job_card.variable_hours_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job Title : Level 3 IT Support Specialist

Duration : 2 Months (Contract To Hire)

Location : Phoenix, AZ 85001

Pay rate; $18.09 - $20.67 / hour

Required Skills & Experience

  • Associate degree or Certification in a technology services / technical discipline, or equivalent work experience.
  • Technical certifications.
  • 3-5 years of technical experience.
  • Windows imaging experience,
  • Intermediate Windows OS troubleshooting.
  • Able to lift up to 50 lbs. solo. May be required to walk / sit / stand / crawl / kneel for extended periods.
  • Ability to work in hot enclosed environments for short time spans required (i.e., data center hot isles)
  • Ability to climb ladders and work from heights.
  • Able to work independently as well as in teams of 3-4 and be flexible.
  • Cleanroom experience recommended.
  • Excellent customer service skills and excellent written / verbal communication skills.
  • Knowledge of the Microsoft suite (Outlook, Excel, and Word primarily), Windows 10 / 11
  • Strong sense of ownership and willing to take responsibility for factory sustaining as well as supporting projects.
  • Able to multitask and prioritize between multiple factory issues.

Daily Responsibilities

  • Troubleshooting and repairing software and hardware issues on the factory computing equipment.
  • Troubleshooting will take place on the system, module, and component levels.
  • Interface with other computing specialists in IT Networks, Windows, GOS Service Desk, and Process Integration (PI) to troubleshoot complex issues as a team.
  • Help support parts management, including ordering, forecasting, stocking, and properly disposing of used computing equipment.
  • Responsible for communication with customers, Client technicians, and software / hardware specialists.
  • Server install support.
  • Mount servers into the rack in the Datacenter
  • Connect the network cable.
  • Set up iLO based on the document provided.
  • Basic troubleshooting.
  • Patching of servers and clients.
  • Network Physical Touch Support.
  • Candidate will be part of the on-site team, maintaining network environments in support of physical touch (Smart Hands) support of Incident and Service Requests.
  • Provide Incident & Request support by working with remote Level 2 / 3 teams to assist in resolving outages, fixing issues, including replacement of cabling or hardware components.
  • Provide support in assisting data center teams and data center managers in accomplishing daily infrastructure new landings within SLA.
  • Perform hardware Rack & Stack installations of both Network and Server equipment, cable management, and installation of required network cabling.
  • Completion of physical cable installations and removal of cabling components, TOR (top of rack) switches, pathway systems (cable tray), move equipment, network gear, and related communications infrastructure hardware and materials.
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