Client Project Manager

Passionate people. Loyal clients. Leading solutions.

With a rich culture of creative collaboration and professional growth, IDeaS’ team members build successful careers with us.

IDeaS is proud to be a global powerhouse of innovation and excellence; challenge and reward. No matter where we’re working, our teams come together to create leading revenue management solutions that accelerate our clients’ growth through revenue optimization.

Now we just need you!

The Project Manager is responsible for planning, executing, and finalizing projects according to set milestones and in consideration of the departmental and company goals. These include coordinating the efforts of team members and clients in order to effectively and efficiently deliver projects accordingly to plan. IDeaS Project Managers bring innovation and clarity to the client experience as the project unfolds and set the stage for a strong ongoing relationship.

What you’ll be doing...

• Direct and manage the IDeaS solution implementation from beginning to end ensuring that the system delivered will meet the client’s expectations and deliver ongoing benefits to the client.
• Develop project plans and associated communication documents ensuring that all materials presented meet set format standards and convey professionalism and clarity.
• Effectively communicate project expectations to team members, stakeholders, and clients in a timely and clear fashion.
• Liaise with project stakeholders on an ongoing basis to ensure successful implementation of the IDeaS solution.
• Set and continually manage project expectations with clients, team members and stakeholders.
• Adapt standard plans to the client’s needs and culture while maintaining the delivery standards and milestones set by IDeaS.
• Assign tasks and responsibilities to appropriate personnel.
• Ensure transparency and visibility to the organization is provided via Salesforce.com.
• Identify and resolve issues and conflicts that may arise in a project cycle.
• Identify and manage project risks, assumptions, dependencies, and critical paths.
• Plan and schedule project timelines and milestones using company selected tool(s).
• Track project milestones and deliverables using company selected tool(s).
• Develop and deliver progress reports, requirements documentation and presentations.
• Proactively manage changes in project scope, identify potential crises and devise contingency plans.
• Motivate and manage project stakeholders and influence them to take positive action and accountability for their assigned work.
• Build, develop, and grow any business relationships vital to the success of the project and long term client retention.
• Conduct project postmortems and create a recommendations report in order to identify successful and unsuccessful project elements.
• Identify and contribute to best practices and tools for project execution and management with a view to continuous improvement of the Project Management team and innovation within the processes used.
• Efficiently schedule training resources, ensuring training utilization guidelines are adhered to.
• Communicate customized training requirements to trainers and/or training manager to ensure client expectations are met during face-to-face training and that commitments to non-standard training formats are not made to the client without appropriate discussion with the impacted teams.
• Escalate project issues that affect the License Begin Date or quality of the system in a timely fashion to the appropriate resources.
• Any other reasonable duties as required by the company.

What you’ll bring to us…

• Bachelor’s degree in relevant field such as hospitality management or business administration or equivalent work experience.
• 5+ year’s business experience with at least 2 years in a project management role.
• Hospitality industry IT experience
• Comprehensive and proven project management skills.
• Organizational, planning, analytical and problem solving skills.
• Working knowledge of project management tool(s)
• Strong interpersonal skills
• Ability to multi-task
• Ability to work pro-actively without minimal supervision
• Excellent communication skills- both written and verbal
• Ability to effectively prioritize and execute tasks in a high-pressured environment
• Proficiency in MS Windows, MS Project, and MS office software suite
• Flexibility during times of change
• Some travel may be required for the purpose of meetings with clients, or internal company meetings at other locations.
• Flexible working hours may be required in order to meet project deadlines and accommodate clients in various time zones.
• Ability to concentrate and be productive within a vibrant office environment.
• Working knowledge of service industry preferred
• com or similar CRM database experience preferred
• MA or MBA preferred
• Experience working with a broad spectrum of disciplines and backgrounds preferred

We Support Who You Are….

As a global company, we strive to create an inclusive environment where diverse perspectives spark innovation and meet the challenges of an evolving world. Whether you’re launching a new career or expanding your current one, IDeaS is a company where you can balance great work with all other aspects of your life.

At IDeaS, we also aspire to live our values each day by being Accountable, Curious, Passionate and Authentic. And we continue our quest to build a more inclusive environment that attracts, represents and provides a place for diverse ideas, unique perspectives, and authentic voices.