Tenant Service Coordinator Orchard

Responsibilities :

Greet residents and guests with a warm and friendly demeanor.

Monitor lobby traffic and alert residents to arriving guests and deliveries

Monitor and control access to the building, ensuring the safety of all occupants.

Assist residents with packages, deliveries, and other requests.

Provide information about the building and local area, including recommendations for dining, entertainment, and services.

Handle maintenance requests and coordinate with maintenance staff as needed.

Maintain a clean and organized lobby, entrance area, and work area.

Respond to emergencies and follow established protocols.

Exceptional customer service

Answering calls professionally and assists callers with directions or instructions for the building

Keeping the communal areas tidy and providing a security presence on-site

Maintain logbooks for visitors and contractors

Observe monitors for suspicious activities

Keep track of keys when needed

Assist management with request for residents

Design and oversee calendar of events, services, and resident engagement initiatives tailored to residents

Monitor the performance and maintenance of amenities across the portfolio, ensuring all facilities meet or exceed expectations.

Ensure a seamless and consistent resident experience by aligning policies, services, and communication strategies.

Act as a resource for on-site teams to address resident concerns and elevate service delivery.

Promote a sense of community and belonging within each property through thoughtful engagement initiatives.

Communicate with vendors, service providers, and event planners for property benefits

Ensure all amenities and programming reflect the company’s brand identity and standards of excellence.

Requirements :

High School Diploma or equivalent; additional education in hospitality or related fields is a plus.

Previous experience as a doorman, concierge, or in a customer service role preferred.

Excellent communication and interpersonal skills.

Ability to work flexible hours, including weekends and holidays.

Strong problem-solving skills and the ability to remain calm under pressure.

Basic knowledge of security protocols and emergency procedures.

Must be physically able to stand for long periods and lift packages as needed.

Familiar in working with computers including word processing, calendar management, Building Link / ManageCo, and Keylink system

Must be well groomed and display a positive attitude

Available to work weekends and holidays