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Head of Operations
Head of OperationsAreti Group | B Corp • Dallas, Texas, United States
Head of Operations

Head of Operations

Areti Group | B Corp • Dallas, Texas, United States
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  • [job_card.full_time]
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Job Title : Head of Operations

Location :

Dallas, Texas (On-site, ideally full-time; hybrid flexibility possible)

Employment Type : Full-Time

Salary : $100-140k per annum

Role Overview :

We are seeking a dynamic Head of Operations to lead and manage all operational functions for our technology partner business. This role combines strategic oversight with hands-on execution across sales operations, financial approvals, outreach, back-office administration, and client engagement . The ideal candidate will be highly organized, proactive, and capable of managing a distributed team while ensuring operational excellence and client satisfaction.

Key Responsibilities :

1. Financial & Administrative Oversight

  • Approve expenses, bonuses, and reimbursements in line with company policy.
  • Monitor operational budgets and ensure compliance with financial controls.
  • Maintain accurate records for audits and reporting.

2. Sales Operations & Account Management

  • Oversee sales support processes, including CRM management (Salesforce preferred) and pipeline reporting.
  • Ensure timely onboarding of new clients and contractors.
  • Collaborate with sales leadership to optimize workflows and improve efficiency.
  • Manage two U.S.-based junior team members and coordinate with four offshore team members in India .

    • 3. Outreach & Relationship Management

  • Act as the face of the company for outreach initiatives and client engagement.
  • Conduct bi-weekly calls with clients to address discrepancies and maintain strong relationships.
  • Support marketing and engagement initiatives to enhance brand presence.

    • 4. Back-Office Administration

  • Manage day-to-day administrative tasks, including documentation, scheduling, and compliance.
  • Implement operational systems and tools to improve productivity.
  • Ensure contracts are in place and properly maintained.

    • 5. Client-Facing Responsibilities

  • Join client calls alongside leadership, take detailed notes, and follow up on action items.
  • Handle contract negotiations, extensions, and renewals .
  • Build strong relationships with clients to ensure satisfaction and retention.

    • Skills & Qualifications :

  • 4–5 years of experience in operations management within a technology or services industry .
  • Strong understanding of financial processes (expense approvals, budgeting).
  • Experience within large scales Software businesses
  • Excellent organizational and multitasking skills.
  • Strong communication and negotiation skills; well-spoken English is essential .
  • Ability to work independently and lead operational improvements.
  • Comfortable managing distributed teams and working across time zones.
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