Health Care Representative

Customer Service Representative

Functions as customer service representative both in person and over the phone at Counseling and Psychiatric Services at the MSU Union and Olin Health Center locations. Typical duties of successful candidate include scheduling appointments, greeting visitors, check in patients, medical insurance verifications, and coordination of patient referrals.

Minimum Requirements :

Knowledge normally acquired through a high school education; a minimum of one year of related and progressively more responsible or expansive work experience in a medical office, medical clinic, or in a mental health office; or an equivalent combination of education and experience.

Desired Qualifications :

Completion of a healthcare or medical office assistant certificate or similar coursework; extensive knowledge of computer software including Microsoft products, Outlook email, Titanium, and Athena electronic health records; understanding of HIPAA / patient confidentiality; critical decision-making skills while under stress; excellent interpersonal skills to schedule appointments and interact with psychiatrists, psychologist, counselors, and social workers.

Equal Employment Opportunity Statement :

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.

Required Application Materials :

Cover Letter

Resume

Work Hours : STANDARD 8-5

Summary of Health Risks :

TB and Human Tissue

Remote Work Statement :

MSU strives to provide a flexible work environment and this position has been designated as remote-friendly. Remote-friendly means some or all of the duties can be performed remotely as mutually agreed upon.

Bidding eligibility ends December 2, 2025, 11 : 55 PM