Partner Systems Architect - Salesforce Experience Cloud

Partner Systems Architect - Salesforce Experience Cloud

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Overview

As the Partner Systems Architect - Salesforce Experience Cloud, you will be responsible for the overall architecture, management, optimization, and maintenance of partner systems including the external facing partner portal. You will work closely with stakeholders including the Partner team (primary), Marketing, Sales, Customer Support, Success, Onboarding and wider Global IT teams to ensure the portal supports our partner ecosystem and enhances collaboration and productivity.

Key Responsibilities :

• Architect and customize the Salesforce Partner Portal to meet the needs of the organization and partners.
• Collaborate with Partner and Sales teams to gather requirements and design solutions that improve partner engagement and streamline processes.
• Build strong relationships with the Partner team including VP level, partner managers and ops analysts to understand long term vision, translate into business requirements and system implementation considerations.
• Oversee user access, permissions, and compliance data security within the portal and other partner systems.
• Manage data integration and synchronization between the Salesforce Partner Portal and other internal systems including third party payment management systems.
• Monitor and analyze portal performance and user activity, implementing enhancements as needed.
• Develop and maintain documentation, including user guides and training materials.
• Provide high level training and technical support to partners and internal users as needed.
• Stay current with Salesforce best practices and new features to ensure the portal remains up-to-date and aligned with industry standards.
• Troubleshoot and resolve any issues or technical challenges related to the partner systems portal.
• Lead and participate in cross-functional teams to drive portal-related projects to successful completion.

Qualifications

Employment details

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