Communications Dispatch Coordinator, Nights

Job Description

Job Description

Company Description

University of Maryland Upper Chesapeake Health (UM UCH) offers the residents of northeastern Maryland an unparalleled combination of clinical expertise, leading-edge technology, and an exceptional patient experience.

A community-based, integrated, non-profit health system, our vision is to become the preferred, integrated health system creating the healthiest community in Maryland. We are dedicated to maintaining and improving the health of the people in our community through an integrated health delivery system that provides high quality care to all. Our commitment to service excellence is evident through a broad range of health care services, technologies and facilities. We work collaboratively with our community and other health organizations to serve as a resource for health promotion and education.

Today, UM UCH is the leading health care system and second largest private employer in Harford County. Our 3,500 team members and over 650 medical staff physicians serve residents of Harford County, eastern Baltimore County, and western Cecil County.

University of Maryland Upper Chesapeake Health owns and operates :

University of Maryland Upper Chesapeake Medical Center (UM UCMC), Bel Air, MD

The Upper Chesapeake Health Foundation, Bel Air, MD

The Patricia D. and M. Scot Kaufman Cancer Center, Bel Air, MD

The Senator Bob Hooper House, Forest Hill, MD

Job Description

Communications Dispatch Coordinator

Full time, Nights, 11pm-7am

JOB SUMMARY : Responsible for providing highly responsive, rapid and reliable safety and security communication services to team members, visitors, and patients through the use of communications equipment including but not limited to, video surveillance equipment, infant safety devices, hand-held radio transmitter, computer-aided telephone switchboard, and computer terminal. Administers the resolution of minor and major emergency situations and / or alarms within the hospital or on hospital property. Interacts with vendors, patients, families and visitors ranging from school age children to the elderly.

Qualifications

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES :

Education & Training : High School diploma or equivalent required.

Work Orientation & Experience : One (1) year of experience in a telecommunications, clerical or office setting preferred. Experience and proficiency in office software systems required, focused on the following : Outlook, Word, Excel, and Power Point. Experience operating a multi-line switchboard preferred.  EPIC experience preferred.

Skills & Abilities : Ability to : a) handle multiple tasks simultaneously; b) operate equipment such as a PC, FAX, multi-line phones, mobile radios, and closed circuit television systems (CCTV); c) communicate effectively and efficiently with internal and external customers. Excellent verbal communications skills and good manual dexterity. Ability to quickly analyze problems and develop and implement solutions. Outstanding service excellence skills. Must be able to work well under pressure and during emergency situations. Able to quickly dispatch incoming calls. Available and required to work a 24 / 7 operation including but not limited to split shifts, days, nights, weekends, holidays, and extra hours as needed. When so ordered during an emergency activation of the EOP requiring their services, works additional hours as their supervisor may direct

Additional Information

All your information will be kept confidential according to EEO guidelines.

Compensation

• Pay Range :  $17.51-$24.76
• Other Compensation (if applicable) :
• Review the 2025-2026 UMMS Benefits Guide

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