Virtual Travel Agent

Join The Team Committed To Driving Your Career Forward

Its a great time to join AAA The Auto Club Group!

Job Type : Full time

Exempt / Non Exempt : Hourly

Job Description :

Why Choose a Career with the AAA The Auto Club Group (ACG)

Established brand that has been around for over 100 years. Our members know and trust us!

Virtual Travel Agents receive 100% backing from one of Americas most trusted brands to include paid training

Travel Partner Training Certifications provided

Travel benefits for completing online training programs to include : Familiarization tours and cruises

Membership to the International Airlines Travel Agent Network (IATAN)

Benefits include : Hotel and car rental discounts and deeply discounted rates by cruise and tour partners

ACG Travel's Premier Membership with American Society of Travel Advisors (ASTA)

Preferred Partner Member benefits with industry leading partners

ACG Travel Expertise Development Trip Program

Program provides Travel Advisors with first-hand travel experience of ACGs strategic destinations and suppliers

Company provided LEADS as well as the opportunity to sell to the existing membership base

Excellent opportunities to build a career path :

Pursue corporate leadership roles in the Distribution channel or elsewhere in the organization, such as :

Travel Sales Leadership

Field Sales Leadership

Learning & Development

Field Agent Support

Vendor & Product Development

Marketing

A Day in the Life of a Virtual Travel Agent

The Auto Club Group is seeking prospective Virtual Travel Agents engaged in selling travel to members and nonmembers utilizing professional selling skills. You will be challenged to drive new business with competitive products and help retain The Auto Club Groups 14+ million members.

Actively pursues opportunities to establish and strengthen customer relationships through selling and consulting

Supports all ACG Branded Products and Services in a professional and service-oriented manner. Work is done predominately in a remote, home office environment

Conducts business with clients primarily through videotelephony Teams, Zoom, Skype, etc., to establish and grow mutually beneficial relationships with AAA Members to maximize their member experience and use of AAA benefits, leading to profitable sales, revenue growth and repeat Travel bookings

Achieve assigned travel, membership, and credit card sales goals

Sell cruises, tours, hotel accommodations, air travel, car rental, travel insurance, AAA credit cards, AAA memberships, and related travel products and services

Prepare complex and / or large scale domestic and international travel packages

Complete reservations and advise clients regarding documentation requirements

Make necessary travel arrangements (i.e., reservations, collect money, and process documents)

Receive and champion customer concerns through to resolution

Enter company travel sales data into CRM system in accordance with company guidelines

Follow up post-travel to confirm client satisfaction while building sustainable relationships

Ask for referrals, build, and grow a book of client business by utilizing the AAA ACG lead system

Earn client business and loyalty by advising them on the best value, location, and mode of travel to meet their requirements and exceed expectations while building a trusted, mutually beneficial relationship

Proactively re-engage past clients on an annual basis to discuss, plan, and sell future bookings

Proactively learn and utilize AAA ACG digital and communication technologies to achieve objectives

May monitor travel system performance and notify management regarding concerns while suggesting ideas for improvements

What Its Like to Work for The Auto Club Group

Serve our members by making their satisfaction our highest priority

Do whats right by sustaining an open, honest, and ethical work environment

Lead in everything we do by offering best-in-class products, benefits, and services

ACG values our employees by seeking the best talent, rewarding high performance, and holding ourselves accountable

How We Reward Our Employees

Layered Compensation Plan :

This is a role for an innovative Travel Advisor who is excited about digital communications serving our 14 states, working together. This layered compensation consists of comm share, hourly pay, and incentives.

Leveraging a compensation package that will evolve as we continue to innovate. For this first phase we are modifying the FTA I commission share to go up to 45% for Preferred Supplier Bookings.

Unlimited Commissions

Monthly Booking Bonus

Quarterly New Hire On-Pace Bonus

Base $15.00 per hour

Average earnings $42,000 - $60,000 (base plus commissions)

ACG offers excellent and comprehensive benefits packages :

Medical, dental, and vision benefits

401k Match

Paid parental leave and adoption assistance

Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays

Paid volunteer day annually

Tuition assistance program, professional certification reimbursement program, and other professional development opportunities

AAA Membership

Discounts, perks, and rewards and much more

We Are Looking For Candidates Who

Required Qualifications :

Education :

High school diploma or equivalent

Must qualify, obtain, and maintain all applicable state licenses required for selling and / or servicing Auto Club Group products

Work Experience :

2+ years Travel sales experience

Successful candidates will possess :

Strong interpersonal, customer relationship, and communication skills

Internet and social media savvy using internet sites for research and booking capabilities

Consultative selling skills and managing the sales process while prospecting, qualifying, developing, and closing new travel, membership, and credit card business

Ability to capture travel related information into the AAA ACG reservation / financial system

Ability to anticipate member needs and recommend or refer additional AAA products and services

Knowledge of :

Payment Card Industry Data Security Standards (PCI DSS) requirements

Various travel packages, products, and services including preferred suppliers and products to match customers appropriately with the travel packages, products, and services best suited to meet their requirements and exceed their expectations

Various travel systems to include airline reservation systems to book domestic / international air, car, and hotel, for example Travelport to book cruises, supplier websites to book tours, and Agent Max to secure insurance

Airline rules, regulations, and travel protection insurance

Cancellation / change policies and penalties, World geography / language concerns / cultural concerns / events / holidays / currency

Credit, debit, prepaid, mobile wallet, as well as Europay, Mastercard, and Visa (EMV) chip and Personal Identification Number (PIN) credit card use while traveling

Telecommunications, personal technology, and electrical power concerns while traveling

Domestic and international travel requirements for disease control

Travel safety and security best practices

Work Environment

This is a hybrid work arrangement (time spent in office and remote). Depending on the employee's role and leadership's assessment, some employees will come in to an ACG facility on a weekly basis, a monthly basis, or on an "as needed" basis for key meetings and collaborative activities. Most employees will be required to come into the office, at a minimum, for important departmental meetings or teambuilding events.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.

And when you join our team