Operations Manager

Join Our Team at Crunch Fitness

Are you looking to combine work, fitness, and fun? Are you looking for an opportunity to lead and inspire people? Are you energetic, and enthusiastic about helping people meet their fitness goals? Are you looking for growth opportunities and advancement? Then you should come join our team! As a member of the Crunch Fitness family, you will receive :

A competitive salary with benefits

Complimentary Club membership

Employee discounts

Flexible schedules

At Crunch Fitness, we are committed to helping our team members and members to become the best version of themselves. We're changing the landscape of the fitness industry and believe that fitness can be accessible, affordable, and a way of life for everyone. There are no judgments here = not too much or not enough, no stares of disapproval. Here we keep open minds. We are nurturers. We seek only to encourage, empower, and entertain. There is no one type. There is no one reason. There is no one way. What we are is a diverse community; what we have is a culture of fun; what there is, is room for everyone; all kinds of people with all kinds of goals who've chosen to reach them with us. We're looking for committed and dedicated individuals to help grow our business, so that we can share and spread our "NO JUDGMENTS" philosophy with more people.

The Operations Manager (OM) Role

The Operations Manager (OM) ensures that our clubs deliver the best guest and member experience. Responsibilities include :

• Responsible for communicating and upholding company standards and leading by example for delivering the Crunch Fitness "NO JUDGMENTS" philosophy and delivering what our members want most; clean clubs, friendly helpful team members, and a highly maintained club
• Ensure that team members consistently execute the basics in punctuality, dress code, friendliness, and cleanliness
• Major emphasis is to support member retention by advocating for the best member experiences and operational processes in the club
• Work closely with the club manager to hire, train, and develop a strong team of Member Service Representatives, Kids' Club professionals, and Porters that deliver on company goals and reflects our "NO JUDGMENTS" philosophy.
• Responsible for the successful attainment of department targets (e.g., member service, cleanliness, revenue, and retention)
• Work closely with the club manager to ensure that the facility is well equipped, and provides a clean and safe environment for both members and employees

Essential Duties & Responsibilities

Key duties include :

Qualifications

Required qualifications include :

Certifications / Educational Requirements

Required certifications include :

Physical Requirements

Key physical requirements include :

Work Environment

Key work environment conditions include :

Must be able to travel by car and airplane up to 10% of the time.

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.