Customer Service Specialist

Wastequip is looking to hire a CSS either out of our Lakeland, FL, Beeville, TX, or Galt, CA location. The Customer Service Specialist interacts with customers and ensures that they have a positive experience when conducting business with the company. They primarily field incoming telephone calls but occasionally meet face-to-face with new and existing customers; the Customer Service Specialist focuses on making sure the customer has a highly satisfying experience both during and after the sale. Customer Service Specialists also may help customers with troubleshooting problems in the field.

Essential Duties and Responsibilities

• The primary focus of the customer service specialist (CSS) is to ensure that all customer’s needs and concerns are addressed satisfactorily and in a timely fashion.
• Provides general and technical information about products and services to current and potential customers.
• Takes product and service order information and determines charges based on a pre-determined pricing and discount structure.
• Listens and responds to customer questions and concerns; in the event the CSS is not able to meet the customer’s needs, refers the customer to the Customer Service Manager to resolve the situation.
• Records special details of transactions and makes notes on the customer’s account regarding special instructions and / or non-standard orders (i.e., material used, shipping instructions, billing requests, etc.).
• May help to generate sales leads by making outbound telephone calls to current and potential customers.
• In the event a customer experiences a product failure in the field, the CSS may provide basic troubleshooting assistance to resolve the issue.
• May attend trade shows, customer open houses or other functions to help promote the company’s products and brand image.
• Serves a communication bridge between the end user / customer and the production facility staff; resolves minor related issues if they arise.
• Performs other duties as designated by the Customer Service Manager.
• No Supervisory responsibilities are generally required for this position.

Education and Experience

Other Knowledge, Skills or Abilities Required

Behaviors