Front Desk Agent

Job Title

Front Desk Agent

Location

Omni Tempe Hotel at ASU

Located at the corner of University and Mill, Omni Tempe Hotel at ASU amplifies Tempe's revitalized downtown area and brings some of the largest conference and meeting space to the city. The hotel features 330 guest rooms, four dining outlets, a spacious pool deck, retail, and almost 36,000 square feet of indoor and outdoor meeting space along with expansive views of the ASU campus and the Tempe cityscape. We are building an amazing team that focuses on creating incredible guest experiences. Join us and be a part of something special!

Job Description

Omni Tempe Hotel at ASU is seeking a professional and courteous Front Desk Agent to provide our guests with outstanding service. This role is crucial as the first point of contact for our guests, ensuring a memorable and seamless experience from arrival to departure. Our ideal candidate possesses a passion for creating memorable experience and providing exemplary moments of service to each guest.

Responsibilities

Warmly greet and check guests in and out, ensuring a smooth process.

Manage reservations via phone and online systems.

Handle guest inquiries and provide detailed information about our hotel services, local attractions, and amenities.

Process payments and verify credit card information.

Resolve guest complaints efficiently and professionally.

Coordinate with housekeeping and other hotel staff to meet guest needs.

Upsell hotel services and amenities where appropriate.

Maintain updated records of bookings and payments.

Follow all Loss Prevention procedures regarding guest property, safety, and security.

Report any concerns to department managers or loss prevention in a timely manner.

Attend trainings to continue growth in hospitality and service.

Qualifications

High school diploma or equivalent.

Previous hotel front desk experience is strongly preferred.

Candidates must have previous customer service experience; hotel experience is preferred.

Follow all company policies, procedures and report accidents, injuries, and unsafe work conditions to manager.

Excellent customer service, anticipation of guest needs and problem-solving skills are required.

Must have strong communication, presentation, training, and organizational skills.

Must be service and detail oriented, possessing a friendly approachable demeanor and strong problem-solving skills.

Ability to work well under pressure, dealing with many arrivals and departures within a short period of time.

Lift, carry, and place objects weighing up to 50 lbs. without assistance.

Stand, walk or sit for an extended period or for an entire work shift.

Must be able to work a flexible schedule including overnight shifts, weekends, and holidays.

*This position is a part-time, on-site position with no work from home flexibility.