Program Development Coordinator

Location : Columbus, OH (onsite Tuesdays / Wednesdays)

Duration : 6 month contract to hire

Compensation : $30 / hr

JOB DESCRIPTION

As a Program Coordinator, you’ll support the execution and governance of Home Lending’s training and quality programs. You’ll coordinate training schedules, maintain learning materials, manage version control, and ensure content remains aligned with evolving processes, systems, and policies. This role partners closely with Training leadership, SMEs, Operations Managers, Quality teams, and Change Management to ensure every training event is accurate, timely, and well-executed.

How you’ll make an impact

• Maintain and update training materials to reflect current processes, product changes, and system updates, ensuring alignment with operational standards.
• Track policy, regulatory, and procedural changes; validate required content updates with SMEs; and manage version control documentation.
• Coordinate all training logistics, including SME availability, instructor preparation, training calendars, attendee lists, and materials.
• Support execution of Instructor-Led Training (ILT), shadowing, and Train-the-Trainer sessions to ensure consistent delivery.
• Track learner progress, completion data, assessment results, and nesting milestones.
• Facilitate readiness certification for new hires in partnership with Operations Managers, SMEs, and Training leadership.
• Maintain accurate and compliant training records and produce reporting on participation, performance, and quality metrics.
• Gather feedback from learners, trainers, and operations partners to identify content or process improvement opportunities.
• Communicate training updates proactively across Training, Quality, and Operations teams to maintain awareness and alignment.
• Partner with Documentation Specialists to identify and support updates to SOPs, job aids, and other reference materials.

REQUIRED SKILLS AND EXPERIENCE