Manager, Global Collections Compliance

Manager, Global Collections Compliance

The Manager, Global Collections Compliance ensures that collections and recoveries activities adhere to all applicable laws, regulations, and internal policies. Serving on the Second Line of Defense (SLOD) within the Fair and Responsible Practices (FRP) organization, this role partners closely with Legal, SLOD Stakeholders, Operations, and Product teams to uphold consumer protection standards (e.g., FDCPA, UDAAP). Key responsibilities include providing governance and oversight of compliance requirements and controls, as well as offering consultative guidance to first line partners in a fast paced and dynamic environment to promote effective compliance and risk management across collections operations.

In your day-to-day role you will :

• Develop, implement, and maintain the Compliance Management System (CMS) for collections, ensuring adherence to relevant laws (FDCPA, Reg F, TCPA, FCRA, UDAAP, SCRA, GLBA) and state-level collection requirements.
• Monitor and interpret regulatory changes affecting collections and communicate actionable guidance and updates to stakeholders across the organization.
• Collaborate with collections, legal, operations, and product teams to integrate compliance best practices into daily processes and new initiatives.
• Create, update, and deliver compliance policies, procedures, and training to staff and vendors, fostering a risk-aware culture and ethical collections practices.
• Support and develop monitoring and testing strategies, and coordinate internal / external audits, regulatory examinations, and responses to compliance inquiries relating to collections.
• Oversee compliance risk assessments, recommend and track remediation plans, and monitor progress in collaboration with business partners.
• Serve as a subject matter expert on collection laws and regulations, providing guidance for process improvements and third-party vendor risk management.
• Prepare reports and presentations for senior leadership summarizing key issues, compliance metrics, audit outcomes, and regulatory trends.
• Provide regulatory and compliance guidance on all related collections requirements and obligations related to applicable products and services.
• Review Collections communications templates, models, and strategy changes
• Review and assist in the triage of collections-related complaints for appropriate monitoring, tracking, and escalations.
• Coordinate with Legal, Compliance, and business partners on collections related Incident and Issue Management remediation efforts.

What do you need to bring :

PayPal is committed to fair and equitable compensation practices. Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience. The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https : / / www.paypalbenefits.com .

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For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important assetyou. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https : / / www.paypalbenefits.com .

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

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