Representative Customer Billing

Company : Rochester Gas & Electric an Avangrid Company

Department : Customer Service

Job Title : Representative Customer Billing

Location : Rochester NY

Work Model : Office and Field

The salary range for this position is dependent upon experience ranging from $48800 to $61000.

Job Summary

The essential duties of the Customer Billing Representative include review and analysis of company meter reading / consumption data and customer bills correction of device billing and invoicing errors and processing of billing adjustments as needed to complete rate changes and / or corrections to unmetered services. Attention to detail is required to perform accurate bill calculations and adjustments. Customer

Billing Representatives process appropriate work orders as required and may assist with updating of Billing procedures. Must maintain customer confidentiality and ensure familiarity with and compliance to all Rochester Gas & Electric policies standards and procedures.

Key Responsibilities

• Resolve billing issues and / or accurately calculate bills with correct rate applications processing of appropriate work orders as required while adhering to all Company billing policies procedures and state regulations.
• Requires attention to detail and use of a range of analytical and problem-solving skills and good judgment to perform Special Billing functions to include :

Bill Review

Required Qualifications

Knowledge of the Company billing policies practices rate applications and service orders as required to resolve billing issues and / or accurately calculate bills and have demonstrated the ability to perform all Job Requirements as indicated within this Skills / Abilities section along with meeting all other experience / training and education requirements indicated below or the demonstrated ability to learn.

1-3 years of experience working in a customer service / billing environment

High school diploma or equivalent GED

Competencies

Company :

ROCHESTER GAS & ELEC CORP

Mobility Information

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.

At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race color religion national origin gender sexual orientation age marital status disability protected veteran status or any other status protected by federal state or local law.

If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs you may request a reasonable accommodation by contacting our People and Organization department at .

Avangrid employees may be assigned a system emergency role and in the event of a system emergency may be required to work outside of their regular schedule / job duties. This is applicable to employees that will work in Connecticut Maine Massachusetts and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power.

Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and / or Operations and Planning (O&P) responsibilities. This is applicable to employees that will work in electric transmission operations and cyber security business areas in Connecticut Maine Massachusetts and New York within Avangrid Network and Corporate business areas. NERC Reliability Standards compliance roles and responsibilities may include additional access protections training audit engagement and required evidence retention and will be communicated by the employees management.

Job Posting End Date :

December

Required Experience :

Unclear Seniority

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : Full Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 48800 - 61000