Program Supervisor

Job Description

Job Description

Description :

As a member of the JVS So Cal Veterans Service Team, the SSVF Program Supervisor will be an integral part of a dedicated, specialized, and passionate group focused on improving the lives of veterans who are experiencing homelessness. Working in collaboration with the Program Manager, the Program Supervisor will oversee the SSVF program's day-to-day operations, ensuring that meaningful work is being done to positively impact the lives of veterans and their family’s facing homelessness.

Requirements :

• BA or BS degree in Social Work, Career Counseling, or other related fields (may be substituted for experience).
• Four years of case management or housing navigation experience may be substituted for the educational requirement.
• Background or experience in case management, housing services, or other related social services.
• Previous experience in landlord engagement, housing location, and knowledge of Public Housing Authority and subsidy programs is preferred. Prior Military Experience is highly desirable.
• Must have a passion to work and connect in Veteran-related areas.
• Requires a high level of customer service and a solid ability to de-escalate interactions as needed and help those involved return to a calm place to discuss and resolve the situation.
• Must have confidence in thinking on their feet and be able to multi-task.
• Must demonstrate leadership experience and communicate effectively with stakeholders in written and verbal form, including electronic media, using positive interpersonal skills.
• Ability to establish and maintain effective working relationships with veterans and families, colleagues, landlords, outside service providers, vendors, and the public and represent the organization positively and professionally in the community.
• Ability to always maintain client confidentiality.
• Ability to establish priorities and coordinate work activities with others in a productive way that meets the program’s performance measures.
• Strong written and verbal communication skills.
• Strong computer skills, including relevant client tracking / database systems, internet, email, and MS Office suite.
• Must be familiar with VA and other related housing resources and housing authority procedures.
• A valid Driver’s License is required.

KEY RESPONCIBILITIES

PHYSICAL DEMANDS

Will work in an office environment and travel to community partners and housing sites. Must lift 15 lbs. with a fair amount of sitting, answering telephone calls, and movement within the office. May be required to work some evenings and an occasional weekend day. Must be able to operate standard office equipment.

ABOUT JVS SOCAL

Founded in 1931, JVS-SoCal is a nonprofit, non-sectarian social service agency providing job training, education, career services, mentoring, and placement assistance to diverse and multicultural populations, transforming lives and empowering individuals to achieve sustainable employment and financial independence. JVS SoCal currently serves over 30,000 clients annually at over 20 locations throughout Southern California. As JVS SoCal continues to grow, we continue to look for qualified, dedicated staff to join us and play a role in transforming lives and bettering our communities throughout SoCal and beyond!

JVS SoCal will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if JVS SoCal is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating or rehabilitative evidence, or challenge the accuracy of the background check report. Find out more about the Fair Chance Act by visiting www.calcivilrights.ca.gov / fair -chance-act .