Collections Specialist

Ar/Collections Specialist

This accounts receivable/collections specialist position will have you working with an international accrediting organization that evaluates and certifies the healthcare industry to ensure proper metrics, standards, and safety protocols are met. If you have ample collections experience, explore the professional advantages this opportunity can deliver!

Necessary Skills and Strengths: Accounts Receivable | Collections | Aging Reports | Invoice Resolution

Core Experience:

• 3+ years of collections experience
• Experience with aging reports
• Experience with process improvements on collections
• Experience with ERP systems (Sage Intact) and Excel pivot tables, v lookups, sort & filter, subtotals, import/export

Responsibilities of this Role:

• Aging & Collections Management
• Take ownership of the AR aging, prioritizing:
• 120+days past due
• Then 6090 days
• Then 3060 days
• Then current balances
• Evaluate and reconcile the existing aging report (over $20M total; $11M in 30-day bucket).
• Immediately begin collection efforts on aging accounts using an educational, customer-first tone.
• Process Development & Improvement
• Assess current collection practices and redesign the workflow for higher success.
• Develop a clear, repeatable collection process, including timelines, triggers, templates, and escalation paths.
• Create proactive outreach strategies to prevent invoices from becoming past due.
• Build a framework for monitoring contract cycles to ensure timely invoicing and follow-up.
• Customer Outreach & Communication
• Contact customers professionally to clarify billing information, resolve issues, and secure payment commitments.
• Work collaboratively with internal Account Advisors, AR Specialists, and program managers to support customer engagement.
• Approach conversations with assertiveness, empathy, and professionalism - educating customers rather than challenging them.
• Cross-Functional Collaboration
• Partner with Accounting, AR staff, and department leaders to understand invoice status, account ownership, and necessary follow-up.
• Support the transition from legacy AMS to Sage Intacct + Navigator workflow.
• Reporting & Data Management
• Download, organize, and analyze AR data in Excel to identify trends, risks, and priorities.
• Prepare weekly reports highlighting collection progress, risks, resolved issues, and recommended improvements.
• Track measurable reduction in aging balances, especially in the 120+ day category.

Job Type & Location

This is a contract position based out of Cary, NC.

Pay and Benefits

The pay range for this position is $20.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Cary, NC.

Application Deadline

This position is anticipated to close on Feb 27, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.