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Referral Coordinator
Referral CoordinatorCalifornia Retina Consultants • Bakersfield, CA, US
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Referral Coordinator

Referral Coordinator

California Retina Consultants • Bakersfield, CA, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job Description

Job Description

Apply Here: https://secure.onehcm.com/ta/CALRETINA.jobs?ShowJob=788712389&TrackId=ZipRecruiter

Referral Coordinator


You will be the main point of contact for all referrals, and will be scheduling all of our new patients. Also, as a Referral Coordinator you will learn to thoroughly understand and comprehend different retinal diagnoses, and appropriately differentiate between emergent and non-emergent referrals. You will utilize a high level of customer service skills and phone etiquette to provide professional, and efficient service for our referring physicians and their patients.

Responsibilities & Duties

  • Answer all incoming calls from referring physicians and ensure their requests are fulfilled and questions answered as needed
  • Provide referring physicians data on referred patient exams as needed
  • Appropriately schedule all referred patients in a timely manner, based on diagnosis and urgency of the referral
  • Ensure complete patient demographics, insurance information, and appropriate clinical information is recorded in the chart
  • Ensure all outgoing referrals are submitted for approval with appropriate ICD and CPT codes as requested by insurance carriers
  • Contact insurance companies to ensure prior approval requirements are met. Present necessary medical information such as history, diagnosis, and prognosis to insurance carriers
  • Establish relationships with service providers and personnel
  • Point of contact for patients and referring provider for any questions or concerns
  • Assist in problem-solving potential issues related to referrals working under the guidance of the Clinic Manager
  • Responsible for scheduling and notifying patients of scheduled appointments via phone, email, mail
  • Responsible for calling referring providers’ offices to gather consultation notes
  • Responsible for scanning all documents and consultation notes in patient’s charts
  • Communicate with CRC doctors and Clinic Manager on any delay and / or issues regarding referrals
  • Review all incoming faxes in a timely manner regarding patient referrals
  • Facilitate clinical communications as needed
  • Listen and respond to patient’s and referring provider needs and provide guidance and information.
  • Schedule urgent appointments, based on necessity and acuity
  • Monitor, accurately document, and communicate patient condition as appropriate in the EMR system
  • Serve as backup for incoming phone calls if necessary due to high volume of calls
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Referral Coordinator • Bakersfield, CA, US

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