Guest Service Lead

GUEST SERVICE LEAD

• The Guest Service Lead position is Seasonal

(Mid-April through Mid-September with hiring and training beginning as early as December)

The Guest Service Lead is responsible for assisting the Guest Service Manager with performing routine tasks in planning, organizing, and coordinating parties, group reservations, and private rentals. The Guest Service Lead also assists with the daily operations of the gift shop, front gate, Guest Service Office, ticket booth, and concessions as needed. The Guest Service Lead assists with the supervision of staff as well as performs essential functions to include serving as hosts / hostesses to parties, organizing programs, processing transactions, maintaining records, answering phones, disseminating information, handling cash, and other duties as assigned. The Guest Service Lead maintains order at the front gate and throughout the park by ensuring the rules and protocols are consistently and fairly enforced. The Guest Service Lead can act as Manager in the absence of the Guest Service Manager.

Minimum Qualifications

17 years of age or older

Six months of prior paid experience in municipal or commercial management, clerical, and customer service

Preferences

Familiarity with money handling, group rentals, recreation software, and customer service

Bilingual in Spanish

Background with security, accounting, and clerical work

CPR Certified or the ability to achieve certification by start date

Position Requirements

Ability to use various computer programs including Microsoft Office, Google Workspace, and other software programs and to accurately count money and run reports.

Physical Requirements

Mental Requirements

Environmental Conditions

Pay Rate

This position is $16.00 per hour.

Job Posted by ApplicantPro