Sr. Systems Administrator- Email

Current Employees :

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This position will be an evening role from 4p-12a Sunday through Thursday.

The Senior Systems Administrator Email & Collaboration Services provides advanced technical leadership and operational oversight for the organizations enterprise messaging and collaboration platforms including Microsoft Exchange Online / Outlook Google Workspace and associated collaboration tools. This role is responsible for the architecture administration optimization security and reliability of email and collaboration services that support mission-critical communication across the institution.

The Senior Systems Administrator serves as a subject matter expert and escalation point for complex issues leads platform modernization and integration efforts and drives strategic enhancements to improve service performance security posture and user experience. The role partners with cybersecurity identity management and infrastructure teams to ensure secure scalable and resilient collaboration environments.

Enterprise Email & Collaboration Administration

Architect configure and manage enterprise email and collaboration platforms including Microsoft Exchange Online Outlook and Google Workspace.

Oversee system health availability and performance of messaging and collaboration services.

Manage complex configurations such as shared mailboxes resource mailboxes distribution groups permissions and tenant-wide policies.

Platform Architecture & Optimization

Design and implement scalable messaging and collaboration solutions aligned with enterprise architecture standards.

Lead lifecycle management upgrades and modernization initiatives across email and collaboration environments.

Evaluate and recommend new technologies features and integrations to enhance collaboration capabilities.

Advanced Troubleshooting & Incident Management

Serve as the escalation point for high-severity or complex email and collaboration system issues.

Lead root cause analysis for recurring incidents and implement long-term corrective actions.

Develop proactive monitoring strategies to reduce system outages and service degradation.

Security Compliance & Governance

Implement and maintain email security controls including spam filtering phishing protection data loss prevention (DLP) and threat protection.

Support compliance initiatives including retention policies eDiscovery legal holds and audit readiness.

Partner with Information Security to align with institutional security controls and risk management requirements.

Automation & Process Improvement

Develop automation and orchestration solutions to streamline platform administration and reduce manual tasks.

Standardize processes enhance documentation and create operational playbooks.

Drive continuous service improvement initiatives based on performance metrics and user feedback.

Identity & Integration Support

Collaborate with Identity and Access Management teams to support authentication SSO conditional access policies and role-based access control.

Support integration with collaboration platforms such as Microsoft Teams Google Chat OneDrive and SharePoint.

Leadership & Mentorship

Provide technical leadership and mentorship to intermediate and junior systems analysts and administrators.

Serve as a key technical advisor to IT leadership on messaging and collaboration strategies.

Support training initiatives and knowledge-sharing across IT teams.

Project & Strategy Leadership

Lead enterprise projects related to email migrations platform upgrades coexistence environments and system integrations.

Contribute to roadmap development and long-term strategy for collaboration services.

Prepare technical documentation architecture diagrams and project deliverables.

Minimum Qualifications

Education :

Bachelors degree in Information Technology Computer Science or related field (or equivalent combination of education and experience).

Experience :

5 years of experience supporting enterprise email and collaboration environments. Any relevant education certifications and / or work experience may be considered.

Knowledge Skills and Attitudes :

Microsoft Exchange Online / Outlook administration

Google Workspace Administration

Microsoft 365 tenant management

Email security systems (Proofpoint Mimecast or equivalent)

Identity systems (Active Directory / Entra ID)

Scripting and automation (PowerShell Python)

Email protocols and standards (SMTP SPF DKIM DMARC)

eDiscovery archiving and retention tools

Experience with large-scale email migrations and coexistence strategies

Knowledge of collaboration platforms (Microsoft Teams Google Workspace Collaboration Suite)

Familiarity with ITIL service management practices

Certifications such as Microsoft 365 Administrator Google Workspace Administrator or related messaging certifications

The University of Miami is recognized as one of the nations premier research institutions and academic health systems and is among the largest employers in South Florida.

With more than 20000 faculty and staff the University is committed to excellence and guided by a mission to positively impact the lives of students patients and communities locally and globally.

We are dedicated to fostering a culture where every individual feels valued and empowered to contribute meaningfully. United by shared values the University community works together to build an environment defined by purpose collaboration and service.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status : Full time

Employee Type : Staff

Required Experience :

Senior IC

Key Skills

Computer Science,Active Directory,Computer information Technology,PowerShell,OS,Windows,Database,SCCM,Linux,SAN,Troubleshoot,Backup,Setup,Technical Support,UNIX

Employment Type : Full-Time

Experience : years

Vacancy : 1