Customer Onboarding Manager

A company is looking for a Manager, Mid-Market Customer Onboarding.

Key Responsibilities

Lead and coach a team of Customer Onboarding Specialists, focusing on skills development and performance management

Own and develop training content and certification programs for customer-facing technical enablement

Collaborate with cross-functional teams to align training curriculum and support the overarching enablement strategy

Required Qualifications

3+ years of people management experience with a focus on coaching and team success

Proven ability to deliver technical training and manage teams of trainers

Experience in building and structuring technical training curriculum

Strong experience operating within a matrixed organizational structure

Experience with CMS providers' training models is highly valued