Client Support Associate

Join Sedgwick and be part of a team that makes a real difference in people's lives as they navigate unexpected challenges. With a caring culture and a focus on work-life balance, your potential here is limitless.

About Us : Sedgwick is recognized as one of America's Greatest Workplaces and certified as a Great Place to Work®. We prioritize employee satisfaction and have been recognized as one of Fortune's Best Workplaces in Financial Services & Insurance.

PRIMARY PURPOSE : As a Client Support Associate, you will assist customers—homeowners, contractors, and insurance carriers—with inquiries or concerns related to Property Repair Solutions, ensuring that we meet or exceed their expectations.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES :

• Receive, review, and dispatch new jobs to contractors based on job type and location.
• Make outbound calls to promote services, assign contractors, schedule appointments, assist insurance adjusters, and establish program expectations.
• Monitor ongoing jobs and follow up with homeowners to ensure the process is proceeding smoothly, addressing any questions or concerns.
• Handle inbound calls to provide customer service assistance, resolve minor issues, and schedule appointments or escalate as necessary.
• Regular attendance during scheduled work hours is mandatory.

ADDITIONAL FUNCTIONS AND RESPONSIBILITIES :

QUALIFICATIONS :

Education & Licensing : High school diploma or GED required.

Experience : One (1) year in construction management, restoration, insurance claims, and customer service is required. Experience with Chronicle software is preferred.

Skills & Knowledge :

WORK ENVIRONMENT : Reasonable accommodations will be considered when appropriate.

Mental : Strong conceptual thinking ability, excellent judgment, capability to manage work-related stress, handle multiple priorities, and meet deadlines.

Physical : Computer keyboarding and occasional travel as required.

Auditory / Visual : Ability to hear, see, and speak.

The details outlined in this job description are intended to convey a general understanding of the role. Management retains the discretion to modify duties at any time.

Sedgwick offers a competitive salary starting at $16.00 / hr and a comprehensive benefits package including medical, dental, vision, 401k match, PTO, disability, life insurance, employee assistance programs, flexible spending, and voluntary benefits. We encourage applications from all candidates, even if you do not meet every qualification. Sedgwick is committed to creating a diverse, equitable, and inclusive workplace.

Sedgwick is the leading partner in risk and claims administration with over 33,000 employees supporting 10,000 clients in 80 countries, combining expertise with cutting-edge technology to set the standard in claims solutions.