Administrative Support I - COMCARE

Administrative Support I - COMCARE

This administrative position performs varied clerical and office including greeting the public, scheduling appointments, coordinating referrals, researching data entry errors, and other clerical functions unique to the department. This position works extensively in an electronic health record creating and maintaining patient charts as well as other external applications. Employees are expected to comply with HIPAA regulations to protect patient privacy.

Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others. Employee must be able to complete complex tasks by applying Certified Community Behavioral Health Clinic (CCBHC) practices, standard office policies, authorized instructions, and past precedents to achieve a desired outcome. Employee must quickly recognize emergency or sensitive situations and take appropriate action. Critical decision making and the ability to think through the consequences of a decision are essential in this position. Administrative support staff at CCBHC have several training requirements related to working in the behavioral health field to maintain.

Reception

• Greet patients and community members professionally and promptly.
• Answer phones in a professional manner and resolve the concern(s) of the caller or route appropriately.
• Use overhead or through-the-phone paging to relay urgent announcements
• Check in patients and notify providers as appropriate
• Coordinate with contracted translation vendors to schedule interpreters
• Distribute medications or prescription slips as directed by medical staff
• Verify that a visitor's purpose is valid before allowing them to enter the building
• Accurately schedule in person and telehealth appointments for patients, and provide appointment cards as needed
• Maintain medical provider availability calendars
• Verify intakes are ready and monitor process flow
• Enter a patient alert in charts indicating either the patient or guardian needs an interpreter, guardianship determination is pending, or the guardian has not authorized patient transportation

Health Record Management

Care Coordination

Minimum Qualifications : High School diploma or equivalent. Two years of general office or customer service experience. Must pass KBI, DCF child abuse check, and adult abuse registry checks. Must complete orientations provided by Sedgwick County and COMCARE.

Preferred Qualifications : Experience in a medical office.