Talent.com
Computer Support Specialist II
Computer Support Specialist IIASM Research • Atlanta, GA
Computer Support Specialist II

Computer Support Specialist II

ASM Research • Atlanta, GA
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job Description

nstalls, changes, and repairs moderately complex problems of personal computer hardware and software systems, and provides technical assistance and training to system users. Answers inquiries concerning systems operation; diagnoses system hardware, software, and operator problems; and recommends or performs remedial actions to correct problems based on knowledge of system operation.

  • Installs and performs moderately complex repairs for issues which only general guidance exists and which the specialist will have to customize a solution based on knowledge, experience and research.
  • Maintains records of daily data communication transactions, problems and remedial actions taken, or installation activities and ensures timely resolution of issues.
  • Provides support to end users on a variety of moderately complex issues. Responds to telephone calls, email and personnel requests for technical support.
  • Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures with minimal direct supervision from the computer support supervisor.
  • Sets up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Refers major hardware or software problems or defective products to vendors, technicians, or next tier for service.
  • Collaborates with team members to resolve information technology issues and implement process improvements.
  • Assists in the development of training materials and procedures, or trains users in the proper use of hardware or software.
  • Ability for light travel and support to offsite locations. (Offsite locations are within commuting distance of ASM headquarters)

Minimum Qualifications

  • Associate’s degree or technical or trade school training preferred.
  • 3-5 years of technical support experience

    • Other Job Specific Skills

  • Must have strong communication skills (written, verbal, and listening) and be able to effectively communicate and grasp technical issues and work with clients.
  • Knowledge of assigned hardware and / or software products required.
  • Requires working knowledge of personal computers and peripherals.
  • Stays up to date technically and applies new knowledge to job.
  • Understands how systems should work and how changes in conditions, operations, and the environment may affect outcomes.
  • Knowledge of principles and processes for providing customer and personal services to include customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Actively looks for ways to help people in the most efficient manner.
  • Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Understands the implications of new information for both current and future problem-solving and decision-making.
    • [job_alerts.create_a_job]

    Computer Support Specialist II • Atlanta, GA

    [internal_linking.similar_jobs]
    Manager, Support Services

    Manager, Support Services

    Inform Diagnostics • Alpharetta, GA, US
    [job_card.full_time]
    CSI Site - Alpharetta, GA 30004.CSI Laboratories, a Fulgent Genetics Company, is a nationally recognized cancer testing and diagnostics laboratory experienced in helping pathologists and oncologist...[show_more]
    [last_updated.last_updated_1_hour] • [promoted] • [new]
    United States Customs and Border Protection Officer

    United States Customs and Border Protection Officer

    U.S. Customs and Border Protection • East Griffin, GA, US
    [job_card.full_time]
    Customs and Border Protection Officer (CBPO) .Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Retail Support Specialist

    Retail Support Specialist

    DSI Systems • Alpharetta, GA, US
    [job_card.full_time]
    [filters_job_card.quick_apply]
    At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners.We're on the lookout for p...[show_more]
    [last_updated.last_updated_variable_days]
    Help Desk Technician

    Help Desk Technician

    Southern States, LLC • Hampton, GA, US
    [job_card.full_time]
    [filters_job_card.quick_apply]
    The Help Desk Technician is responsible for providing Tier1 desktop support to internal customers.Responsible for configuring and troubleshooting hardware, software, and telecommunication systems.T...[show_more]
    [last_updated.last_updated_variable_days]
    Client Support Specialist

    Client Support Specialist

    VersiTech / Bold Integrated Payments / Tonic • Sandy Springs, GA, US
    [job_card.full_time]
    [filters_job_card.quick_apply]
    Join the BOLD Integrated Payments team inside of VersiTech and let's lead the way together!.Go above and beyond at a company that sets the standard for customer-first service.As a brand built on go...[show_more]
    [last_updated.last_updated_30]
    Customer Support Representative - Work from Home - TurboTax

    Customer Support Representative - Work from Home - TurboTax

    TurboTax • Roswell, Georgia
    [filters.remote]
    [job_card.full_time]
    Work from home with TurboTax Product Expert.Get a $405 Certification bonus³.Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday⁴.Earn an ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Customer Support Engineer

    Customer Support Engineer

    Kaleris Company • Alpharetta, GA, US
    [job_card.full_time]
    Customer Support Engineer page is loaded## Customer Support Engineerlocations : Alpharetta - HQ : Remote NC : Remote Colombia : Brazil Remote : Remote GAtime type : Full timeposted on : Post...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Bilingual Customer Support / Call Center (English & Spanish) - Now Hiring!

    Bilingual Customer Support / Call Center (English & Spanish) - Now Hiring!

    ADP • Alpharetta, GA, United States
    [job_card.full_time]
    Associate Client Support Consultants.Position is hybrid (3 days in the Alpharetta, GA office / 2 days working from home). Are you ready to join a company offering career advancement opportunities thro...[show_more]
    [last_updated.last_updated_30]
    IT Support Engineer

    IT Support Engineer

    CorDx • Alpharetta, GA, US
    [job_card.full_time]
    [filters_job_card.quick_apply]
    CorDx, a multi-national biotech organization, focused on pushing the limits of innovation and supply in global health.With over 2000 employees across the world serving millions of users in over 100...[show_more]
    [last_updated.last_updated_30]
    Application Specialist

    Application Specialist

    Care Logistics • Alpharetta, GA, United States
    [job_card.full_time]
    The Application Specialist is responsible for configuring and testing Care Logistics’ applications and assisting in training customer application administrators on its use and configurability while...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    TurboTax Product Expert (Work From Home)

    TurboTax Product Expert (Work From Home)

    Intuit - TurboTax • Sunny Side, GA, US
    [filters.remote]
    [job_card.full_time]
    Join TurboTax as a TurboTax Product Expert and be the friendly face our customers rely on during tax season.We're looking for individuals with excellent communication skills and a passion for assis...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    WMS Support Lead (Manhattan, InfiOS, Blue Yonder) - 00067057701

    WMS Support Lead (Manhattan, InfiOS, Blue Yonder) - 00067057701

    Cognizant • Atlanta,GA-5 ConcoursePkwy, GA, US
    [job_card.permanent]
    Warehouse Management Systems (WMS).You will drive operational stability, strengthen service delivery, and enable critical business operations across warehouse and distribution environments.You will...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Software Support Engineer

    Software Support Engineer

    Insurance Office of America • Norcross, GA, US
    [job_card.full_time]
    Title : Software Support Engineer.Fully Remote | Location / Supporting : .Please note : If this position is posted as either fully remote and / or hybrid, in accordance with company policy, individuals re...[show_more]
    [last_updated.last_updated_variable_days]
    Information Technology Professional

    Information Technology Professional

    U.S. Navy • Williamson, GA, US
    [job_card.full_time] +1
    To be eligible to enlist in the U.Navy, candidates must be between the ages of 18-34.At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and su...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    ID Position Atlanta Metro Area

    ID Position Atlanta Metro Area

    HealthEcareers - Client • Brookhaven, Georgia, United States
    [job_card.full_time]
    Join a well-established ID practice affiliated with a large urban tertiary care center in Atlanta.Just south of the Atlanta airport. Rapidly growing inpatient and outpatient practice.ID consulting, ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Systems Engineer III, End User Computing

    Systems Engineer III, End User Computing

    Georgia System Operations Corporation • Tucker, GA, USA
    [job_card.full_time]
    [filters_job_card.quick_apply]
    The Systems Engineer is responsible for supporting technological infrastructure that enables the success of OPC, GTC, and GSOC. This includes designing, deploying, and managing Windows and Linux des...[show_more]
    [last_updated.last_updated_variable_days]
    Medical Bill Review II, Support

    Medical Bill Review II, Support

    AmTrust Financial • Alpharetta, GA, United States
    [job_card.full_time]
    Medical Bill Review II, Support.US-TX-Dallas | US-NJ-Jersey City | US-GA-Alpharetta.The Medical Bill Review Support Analyst supports the Medical Management department's key goals of enhancing cost ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Client Support Specialist

    Client Support Specialist

    WickedFile • Alpharetta, Georgia, United States
    [job_card.full_time]
    [filters_job_card.quick_apply]
    WickedFile is a rapidly growing AI technology company that empowers automotive repair shops to increase profitability by identifying and eliminating hidden financial inefficiencies.We are on the cu...[show_more]
    [last_updated.last_updated_30]