Brand Excellence Administrator

Benefits :

• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Training & development
• Bonus based on performance
• Company parties
• Free uniforms
• Wellness resources

Job Summary

The Brand Excellence Administrator will be responsible for assisting the franchise in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club.

This position requires a dependable individual able to serve in an administrative capacity.  The Brand Excellence Administrator is expected to develop mastery of all shift roles and provide evaluation, training, and ancillary support to the franchise.  Additionally, qualified candidates should be willing to provide and / or support community outreach or promotion.  The individual is expected to assist the Franchise in pursuit of operational objectives including but not limited to :   staff level support, outreach, public relations, human resource training and support including club policy, procedures, and environment.

Essential Duties and Responsibilities

Assist Management with communications including scheduling, training, and supervising staff.

Member service oversight - ensuring staff is providing a superior customer experience at all times

Assist in resolving or escalating member, guest, and / or employee issues or concerns

Receive phone calls in a friendly tone and provide administrative assistance with questions or concerns

Greet and register members and guests

New member enrollment

Conduct tours

Facilitate all member requests, issues and questions.

Qualifications / Requirements

Physical Demands

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.