Food Server

Job Description

Job Description

Raines Co. - Your Future is Now!

Position Summary : The Food Server provides timely and efficient service in accordance to Ladder 13's Steps of Service by suggestively selling menu items, taking orders and ensuring guests receive great service throughout their meal and collecting payment.

A little about Raines : Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world’s leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate.

We offer comprehensive Medical / Dental / Vision benefits, 401K, a generous PTO program to full time team members, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company.

Essential Job Functions

• Execute Ladder 13's Steps of Service in accordance with desired timing flow.
• Have a comprehensive understanding of the food and beverage menu so that you can answer questions, address allergy concerns, and suggestively sell.
• Promptly and accurately input orders into Toast (our POS) ensuring timely and accurate flow to the kitchen team.
• During times the Server is operating without a food runner, ensure that the food and beverage selections are presented in accordance with kitchen and bar standards before you bring the items to the guests. But when operating with a Runner, ensure food and beverage are correct when placed on the table.
• Regularly return to the table to check on guests in accordance with the Steps of Service.
• Read the table and act accordingly : is it a meeting and guests don't want to be interrupted?  Is someone not eating an item?  Respond accordingly.
• Assist bartenders or other servers as needed.  Ladder 13 is NOT a silo'd restaurant and bar.  We help each other.
• Performs side duties such as cleaning, rolling silverware, setting tables, sweeping, etc
• Maintains restaurants / station in a clean and presentable manner at all times
• Complies with all health and safety regulations

Experience and Education :

Experience as server in hotels, restaurants, or related fields preferred, but not a deal breaker.  We hire for attitude, train for the task.

Prior experience with POS Systems, Aloha, Micros, Toast, etc or similar computer applications preferred but not required.

Certifications as required by Federal, State, or Local agencies : ServSafe, TIPS Certification required.  We will assist with Certification if not certified.

Minimum High school diploma, GED or equivalent

Raines is proud to be an Equal Opportunity Employer

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, genetic information or any other protected characteristic as outlined by federal, state, or local laws.

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pre-employment background check required.

EEO / D / V

Application Tips :  We encourage job seekers to protect themselves from email and recruiting scams. Please note : 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.