IT Support

Job Description

Job Description

IT Support

Entry Level

IT SUPPORT TECH

The IT SUPPORT TECH position supports technology hardware and software for our employees and throughout the attractions. Ripley’s is seeking a high energy individual who is willing to grow with our company. Customer service is the key to success in this role, in which excellent communication and computer technical skills are required. Candidates should love the attractions industry.

The Information Technology Support Tech is responsible for the setup and maintenance of computer equipment and software, which includes point of sale (POS) registers, printers, tablets, phones, laptops / desktop hardware and peripherals. The candidate will support multiple applications and devices using Microsoft Windows, Office suites, POS system and retail inventory control software, and cell phones. The IT Tech works closely with the Point-of-Sale team, Database Administrator, System Administrators, and Network Manager to achieve the company’s goals. This position requires excellent communication, interpersonal, and follow-up skills. Training will be provided as needed. Hours will vary and will include evenings, weekends, and holidays as needed. This position will require occasional travel and on-call support. This position is onsite.

Role Specific Requirements :

• Keen attention to detail.
• Highly self-motivated.
• Excellent customer service skills.
• Good oral communication skills.
• Good interpersonal skills.
• Ability to solve and troubleshoot issues under pressure.
• Able to effectively manage the day-to-day issues along with project work.
• Ability to prioritize and manage multiple projects / issues.

Key Job Responsibilities :

Experience :