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Public Safety Dispatcher I
Public Safety Dispatcher ISyracuse University • Syracuse, NY
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Public Safety Dispatcher I

Public Safety Dispatcher I

Syracuse University • Syracuse, NY
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job Description

A Public Safety Dispatcher I is a position that is responsible for all law enforcement emergency and non-emergency safety and security communications for the University community. Education and Experience

  • An Associate’s degree or equivalent combination of education and experience is preferred.
  • Must be able to obtain a New York State Division of Licensing security guard license.
  • Successfully pass a -hour field training program.
  • Must be proficient in data entry / keyboarding using various Microsoft Office and law enforcement applications.
  • Must successfully pass a background investigation, including but not limited to an initial drug screening and psychological exam.

Skills and Knowledge

  • Good knowledge of the geography, patrol territories, roads, streets, buildings owned / operated by the university and special hazards within the University Campus.
  • Must have strong communications skills and ability to communicate with a diverse community.
  • Must be able to operate and perform under varying degrees of stress and pressure and be able to prioritize emergencies.
  • Multi-task in a high-volume, community and student service centered environment.
  • Must have the ability to be creative and innovative in problem-solving.
  • Candidates may be required to sit for extended periods of time.
  • Must be willing to work nights, weekends, and holidays and be flexible with schedule.
  • Must be willing to work unplanned overtime, special events, planned overtime, and overtime related to emergency call back.

    • Responsibilities

  • Communicate via radio and telephone with patrol units, with various University service and auxiliary departments and with the Onondaga County Center.
  • Practices proper radio dispatching techniques using appropriate terminology in a calm and professional manner.
  • Monitor, acknowledge and dispatch various alarms and access control systems events, and is responsible for monitoring a vast campus wide closed circuit television (CCTV) video security system.
  • Provide professional and composed verbal communications with outside police agencies and the general public; maintaining sound customer service practices and meeting the needs of community members under sometimes stressful conditions is essential.
  • Operate an extensive array of law enforcement and emergency related communications equipment as well as the latest computer software related technologies, including alert systems, intrusion and duress alarms.
  • Manage all records pertaining to daily tour of duty.
  • Prioritize all radio and telephone communications.
  • Answer multiple telephone lines, receiving emergency and non-emergency calls for law enforcement, safety and security services, and dispatch patrol and other units to respond.
  • Make urgent and critically important decisions regarding emergency situations based on knowledge, skills and policies and procedures.
  • Monitor video security system CCTV as assigned and report and / or dispatch any anomalies.
  • Service all walk-in customers
  • Perform administrative duties such as data entry and retrieval, information filing, record-keeping, supply and equipment inventory and repair requests.
  • Runs NYSPIN / NCIC inquiries as requested.
  • Monitor key control.
  • Comply with all Federal, State and Local regulations relative to communications and protected data and information.
  • Report technical problems clearly and expeditiously to appropriate department / division.
  • May perform or safety, security or community service related duties as assigned.
  • Other duties as assigned.

    • Physical Requirements

  • Candidates must have the ability to effectively engage in communications that are often various and multiple, e.g. : hearing alarms, speaking clearly and hearing feedback on multi-channel radio system, speaking clearly and understanding various dialects on the telephone, viewing live-streaming video with adept concentration skills, navigating various software technologies including those associated with law-enforcement applications and Internet-based websites, and excellent data entry skills.

    • Tools / Equipment Not Applicable

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