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Finance Clerk
Finance ClerkBrightkey, Inc • Annapolis Junction, MD, United States
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Finance Clerk

Finance Clerk

Brightkey, Inc • Annapolis Junction, MD, United States
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

BrightKey is growing and we are looking for you to join a dynamic team as a Call Center Representative dedicated to making a difference! Join our dynamic team as a Call Center Representative, where you will play a vital role in delivering exceptional support and service to our valued customers. In this fast-paced environment, you will be the friendly and knowledgeable voice assisting with inquiries, resolving issues, and ensuring a positive customer experience. Your dedication and communication skills will help uphold our commitment to outstanding service.

Job Description :

As a Call Center Representative, you will be an integral part of a team that provides exceptional customer service to non-profit organizations and their members. You will primarily handle inbound as well as respond to emails, ensuring that all interactions are professional, courteous, and effective. This position offers a career opportunity with potential for growth within the company.

Schedule, Benefits, & Compensation :

  • On-Site, First shift, Monday through Friday - 40 hours per week
  • Shift : 8 : 30am 5 : 00pm
  • Location : Annapolis Junction, MD
  • Medical, Dental, Vision, Pet and other Insurance options
  • Participation in a company 401k program
  • Paid Time off and 10 paid holidays
  • Pay is $18.00 to $21.00 per hour

Ideal Experience for the Position (not required) :

  • Prior experience in a Call Center environment and excellent customer service skills and experience. Banking or financial services experience is a plus!
  • Experience with CRM systems such as Salesforce
  • Financial or banking experience as this position will include payment processing, account reconciliation, lockbox and check processing and related reporting
  • Strong Microsoft Excel skills
  • Experience with Accounts Receivable Processing

    • Key Responsibilities of the Call Center Representative :

  • Answer incoming calls and respond to emails in a timely and professional manner.
  • Assist customers by providing information, resolving issues, and answering inquiries related to memberships, orders, payment processing, and various other areas of support.
  • Maintain a high level of product and service knowledge to effectively support customers.
  • Document all customer interactions and update records accurately in the database.
  • Lockbox processing, payment processing and reconciliation.
  • Providing customers with reports including financial information.
  • Identify and escalate priority issues to the appropriate team members or departments.
  • Follow up with customers to ensure their concerns are resolved to their satisfaction.

    • Qualifications :

  • High school diploma or equivalent; associate or bachelors degree preferred.
  • Experience in a call center or customer service role is ideal.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to handle a high volume of calls and emails with professionalism and efficiency.
  • Proficient in using computer systems and software applications including MS Office (Outlook and Excel).
  • Compassionate and empathetic, with a genuine desire to help others.
  • Ability to work independently and as part of a team.
  • Flexible and adaptable to changing priorities and tasks.

    • BrightKey is dedicated to being an organization where all employees are treated with dignity and respect.  We expect all our employees to maintain a workplace free from harassment and discrimination.  Our focus is on merit-based standards in all hiring, promoting, performance evaluations and employment decisions. We strive to be a workplace where individuals of all backgrounds can succeed and thrive, regardless of race, religion, national origin, gender, sexual orientation, age, marital status, veteran, or disability status.

    CSP-112525

    Call Center Representative

    Customer Service

    Financial

    Accounts Receivable

    Powered by JazzHR

    Compensation details : 18-21 Hourly Wage

    PI1265efd40b09-31181-39149547

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    Finance Finance • Annapolis Junction, MD, United States

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