Manager - Billing

Manager - Billing

Location: Kirkwood, NY. Work type: Office (on-site)

The salary range for this position is dependent upon experience, ranging from $125,766 to $157,208.

Job Summary

The Manager of Billing at New York State Electric and Gas (NYSEG) is responsible for the accurate and timely billing for customers, producing over 976K bills annually, while providing direction and leadership to a team that ensures all regulatory and compliance requirements are met, along with adherence to meeting key service quality indicators and critical regulatory-driven deliverables.

Responsibilities

Directs all Billing operations for NY (NYSEG) including following responsibilities:

• Manages billing processes, systems and vendors to ensure timely accurate bill issuance/revenue generation (~ 976K bills for $3.3B annually).
• Manages billing back-office responsible for resolving outsorts, EMMAs, implausibles, bill adjustments, meter exchanges, price loads, and OOB invoices to ensure timely accurate bill issuance.
• Manages team of employees in Binghamton and a remote workforce.
• Responsible for project support including AMI, CRMB, CDG and Robotics Process Automation (RPA).
• Compliance with all NY Billing Regulations, SOX Controls, and CEO Certifications.
• Collaboration with NYSEG/RGE departments (Meter Services, Supplier Services, Regulatory, Appeals, Contact Centers, etc) to ensure timely accurate billing and customer communication.

Required Qualifications

Education & Experience Required:

• Bachelor's degree in Accounting, Business, Finance, Economics or Information Technology with 7 years relevant experience in utility credit & collections, finances, and/or billing operations (or significant and advanced experience in these fields for over 15 years) required.
• Experience with SAP IS-U/CCS utility business processes in the areas of: Billing and Invoicing; Device Management; Front Office (including Electronic Bill Presentment and Bill Print); and/or Customer Information Analytics.

Skills/Abilities:

• In depth change management skills and the ability to lead effectively in different work environments, geographies, and demographics both within and outside the Company.
• Leadership skills: analytical thought processes and the ability to work well with multiple groups including regulatory agencies, external stakeholders, end users, process owners and the IT SAP Support Group.
• Ability to manage employees in a unionized and salaried workforce.
• Knowledge of customer billing and accounting processes.
• Ability to balance the administration of budgets, staffing needs, and performance management goals and objectives.
• Excellent analytical, interpersonal, verbal and written communication skills.
• Proficient in SAP, Microsoft Excel, Word, and Power Point applications.
• Strong problems solving, prioritization, and project management skills.

Preferred Qualifications

• Master's Degree.

Behavioral Competencies

• Develop self & others
• Empower to grow
• Collaborate and share
• Be a role model
• Focus to achieve results
• Be agile

NY STATE ELECTRIC & GAS CORP

Company Mobility Information

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.

At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.

Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power.

Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&P) responsibilities. This is applicable to employees that will work in electric transmission, operations, and cyber security business areas in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate business areas.

Job Posting End Date: December 27, 2025