Benefits: - Licensing paid by agency
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
I opened my agency in 2023, and since then, we’ve built a growing team of three dedicated professionals focused on serving our community with excellence. Before becoming a State Farm agent, I spent my career in the oil and gas industry, but my passion for helping people and building lasting relationships led me to make the transition into insurance.
I hold a Master’s degree in Business and was born and raised right here in San Antonio. I’m a proud husband and father of three, and when I’m not in the office, you’ll most likely find me outdoors spending quality time with my family.
Our office culture is built on loyalty, teamwork, and a commitment to continuous learning. We value integrity, a strong work ethic, and a positive attitude. Team members are encouraged to be open-minded, collaborative, and fully invested in our mission to serve our customers with the highest level of care. We also make time to connect as a team, including weekly Friday lunches to celebrate wins and recharge together.
If you’re looking for a place where you can grow, be challenged, and make a real difference in people’s lives, this could be the perfect opportunity for you.
ROLE DESCRIPTION: As a Customer Relations Representative - State Farm Agent Team Member with Thomas Specia - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES: - Manage customer inquiries and resolve issues.
- Maintain customer records and update information as needed.
- Assist with customer retention strategies.
- Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS: - Communication and problem-solving skills.
- Experience in customer service preferred.
- Ability to handle high-stress situations calmly.
