Senior Product Manager, Conversational AI

A company is looking for a Senior Product Manager, Conversational AI Evaluation, Metrics & Quality.

Key Responsibilities

Define and deliver the complete analytics experience for the virtual agent, including core operational metrics and AI-driven metrics

Lead the development of a conversational AI evaluation engine to assess quality, accuracy, and effectiveness of Virtual Agent interactions

Analyze large-scale agent performance data and customer feedback to identify product improvements and define a roadmap for data infrastructure and evaluation systems

Required Qualifications

B.S. or M.S. in Computer Science, Engineering, Statistics, or a related technical field

5+ years of Product Management experience, with at least 3 years focused on data, analytics, or machine learning platforms

Proven experience with conversational AI products, chatbots, or enterprise contact center technologies

Familiarity with core contact center metrics (e.g., AHT, FCR, CSAT)

Solid understanding of statistical analysis and data visualization